Unit Head of Credit Assessment Department

KEY RESPONSIBILITIES

Planning/ budgeting:

• Assist Dept. Head to develop assessment processes & procedures accordingly

• Calculate and suggest annual headcount based on annual sale plan

• Design daily/ weekly working schedule planning to ensure employee working time is sufficient for business plan

Day to day activities:

• Manage BU daily performance to make sure all requirements are achieved effectively.

• Support Dept. Head to train, re-train, support BU’s employees

• Provide on-the-job training to those employees who need immediately train as well as compose, update training materials to continuously improve performance

• Participate in projects related to assessment process

• Do sampling of assessment to check employees’ quality

Management of reporting units:

• Manage delinquency report of Credit Assessment Team Leaders/ Senior Team Leaders

• Manage performance report (TAT, applications, ….)

• Escalate any suspicions/concerns/issues regarding to systems, risk cases, procedures, to the Dept. Head or fraud teams for reviewing

• Formulate and review credit policies and guidelines on policy or product related proposals as submitted by relevant departments.

• Provide initiatives for building and improve processes, policies or activities within the scope of Unit

• Undertake other tasks assigned by Department Head

• University Graduate, major: Business Administration, Banking, or Finance

• At least 03 years’ experience working Underwriting management position, preferably working in banking & finance consumer institution or relevant fields

• Has working experience with deep understanding of call center activities

• Strong analytical & risk assessment skills

• Leadership skill

• Strong interpersonal skill & ability to interact with various departments

• Ability to train, coach, motivate and evaluate employee performance

• Ability to multi-task and take responsibility in challenging situations

• Proficiency in Microsoft Office

• Testing system skill

• Fluent in both Vietnamese & English