Trưởng Bộ Phận Thu Ngân và Dịch Vụ Khách Hàng

Primary Objective:

Customer Service is responsible for overall service management in the store, provide appropriate and quick solutions to bring customers a great experience at every shopping time.

Make sure all of the payment are accuarcy and timely follow Aeon rule.

Key Activities:

1. Customer Services

2. Cashiering activities

3. Manpower Management

4. Rules and Regulations

5. Other duties

Roles and responsibilities:

1. Customer Service activities

- Build and maintain relationship with all at management level of each departments to facilitate the efficient escalation and thorough resolution of Customer issues.

- Daily interact with customers, listen to customer voice and directly answer their queries and/or resolve all the complaints.

- Ensure that all correspondence (faxes, mails, letters) are handled properly & on timely basic and according to set standards in order to maintain quality customer service.

- Compile Customer Complaints letters and make report for the Management.

2. Cashiering activities

- Safeguard and control all forms of money such as: cash, gift vouchers, coupons, stamps in accordance with company policies.

- Ensure all Point of Sale (POS) tools and equipment are well maintained and in good working condition.

- Be aware of and effectively communicate the following to Cashier staff in daily briefing session:

• Current sales promotions

• Any update in cashiering procedures, store security practices

- Investigate and correct errors made at the cash registers in a timely manner.

- Identify cashier•s performance issues (if any); develop plans to enhance overall cashier performance and work towards the plan.

3. Manpower Management

- Optimize people productivity by manpower planning and implementation between CS division and Cashier division to achieve target and maximum productivity.

- Ensure efficient leadership to direct the Line/Department towards Company's business strategies.

- Monitor subordinate's attendance and attire.

- Be responsible for subordinate's performance.

- Take part in recruitment & selection activities for Line/Department's staffing.n-Motivate, training and develop staff in order to encourage their professional development.

- Identify potential staff for succession planning purposes.

- Build and promote team work spirit

4. Rules and Regulations

- Follow all working procedures, the company's policies, rules and regulations.

- Check, monitor, remind and guide all subordinate to follow the rules and regulations.

5. Other duties

- Other tasks or responsibilities as assigned by Store Manager or Senior General Manager - Merchandising

Qualification and Job Requirements:

1 . University (Degree)

2 . 5 years of experience, including 2 years experience as Cashier Manager

3 . Customer service skills: Customer service minded

4 . Leadership: Acting leadership by example

5 . Good planning skill, especially regarding to manpower

Preferred skills

1 . Fluency in English languages (both written and oral).

2 . Computer literacy: Word, Excel, Power Point

3 . Strong counting and calculation skills are required

4 . Team work skill: Actively promote team work

5 . Persuasion: Ability to persuade others in specific situations

6 . Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations