Technical Service Engineer

Responsibilities:

• Provide expert-level support for VinFast vehicles, addressing issues related to electrical, mechanical, software, and system diagnostics. Offer remote troubleshooting to service centers and customers worldwide.

• Work closely with engineering and R&D teams to diagnose complex issues, identify root causes, and support product improvements.

• Create and update technical documentation, including troubleshooting guides, service manuals, and FAQs.

• Develop training materials for internal teams and partners.

• Manage technical incidents from initial report through resolution, ensuring timely and effective solutions. Track recurring issues and contribute to solutions that prevent future problems.

• Assist in field testing, evaluate vehicle performance, and gather feedback to support product optimization. Collaborate with customer support teams to ensure clear communication and excellent service.

• Support global operations by ensuring that technical support processes meet the needs of diverse markets, adapting to regional challenges.

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or a related field.

• 2+ years of experience in technical support or field engineering, preferably in the automotive, EV, or technology sectors.

• Hands-on experience with electric vehicle systems, including battery management, drivetrains, and diagnostic tools.

• Strong understanding of automotive systems, diagnostics, and troubleshooting.

• Experience with vehicle diagnostic software (e.g., OBD-II, CAN bus) and remote diagnostics tools.

• Familiarity with electric vehicle (EV) technology is highly desirable.

• Proficiency in English is required. Additional languages are a plus.

• Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.

• Strong problem-solving and analytical abilities.

• Customer-focused and detail-oriented with the ability to handle multiple tasks in a fast-paced environment.

• Ability to work collaboratively in a global team and adapt to diverse work cultures.