Technical Sales Engineer - Lab Instrument

This role will concentrate on utilizing technical expertise to support sales efforts, enhance customer satisfaction, and drive revenue growth. The ideal candidate will possess a deep understanding of engineering principles, excellent communication skills, and a proven track record in sales. They will be responsible for providing technical support, conducting product demonstrations, and developing customized solutions to meet customer needs.

Develop new account:

• Create and presents detailed, technical sales presentations for customers

• Provide engineering support to customers and make recommendations of company product selection and applications for products.

• Seek opportunity to open new market with potential customer who might benefit from company products or services.

• Meet with customers on-site to review specifications and requirements, discuss the company’s proposal.

• Work with product specialist to provide the best deal of company’s proposal.

Nurture existing customer:

• Develop long-term relationships with new customers.

• Retain and strengthen customer relationships and increase customer satisfaction level.

• Achieve superior technical competence with all aspects of company products and services including specifying products to meet both customer’s requirements and specification.

• Maintains contact with all clients to ensure high levels of client satisfaction.

• Responsible for the performance and development of product sales

Support in new product development and continuation activities:

• Initiates and coordinates development of action plans to penetrate new markets.

• Support for overseas suppliers/ manufacturers in market research, arrange customer visit with suppliers/ manufacturers

Be responsible for some clients (manufacturer):

• Collaborate with clients to understand product specifications and improvements.

• Prepare and present detailed reports on product performance, customer feedback, and market trends.

• Monitor market trends and competitor products to provide insights and recommendations.

• Coordinate with the sales team to achieve sales objectives and support business growth

Attain monthly, quarterly and annual objectives assigned by management:

• Provide monthly report to present sales activates and individual performance to management.

• Provides sales forecasts for own responsible area to management.

• Visit customers regularly to achieve monthly sales target and when customer need help/ support regarding after sales service.

• Increase customer base and market share by keeping updated with current market information, changing trends and economic indicators.

• Basis understanding of foreign trade regulations

• Proficient in Microsoft Office

• B2B and B2C

• Willing to travel domestic and international

• Selling skill (experience in laboratory instruments/ QA – QC department in Chemical/ Cosmetics fields), negotiation skill, interpersonal skill, presentation skill.

• Good Command in English oral & written.

• Diploma/ Degree in sales/ chemical/ biology/ physical or relevant field.

• Minimum 02 years of experience Sales/ customer service sales/ retailed sales in related industries.