System Operation Team Leader

About Us:

At CJ OliveNetworks Vina, we drive digital transformation and innovation of space and daily life with our experience and know-how in succesfully providing end-to-end IT service based on life and culture. Our mission is contributing to the growth and happiness of our employees and global community by creating customer values through ONLYONE digital experience.

Job Description

• The CGV Operations team Leader will work closely with the CGV Operations Team and other stakeholders to deliver high-quality system operations and services.

1. Operational Leadership for Major Systems:

• Lead the operation of global theater sales systems (GERP) including ERP, e-Accounting, Purchasing, FPDS (Production/Distribution), API, and POS services.

• Oversee the operations of Foodville Vietnam Tous Les Jours store sales systems (POS/BackOffice) including Front Office (POS) and Back Office services.

2. IT Project Management and Integration:

• Plan and manage IT operation projects, including scope, schedule, resource allocation, system integration, and security.

• Facilitate system integration with external vendors and support inter-system collaboration.

• Recruit, train, and oversee local development personnel to ensure alignment with operational goals.

• Handle and develop customer requirements from CJ CGV Vietnam/Indonesia and Foodville Vietnam.

• Ensure high-quality service operations and implement measures to prevent system failures.

• Conduct regular daily/monthly system inspections and monitoring to maintain performance.

• Analyze causes of system incidents, implement corrective measures, and develop strategies to prevent recurrence.

• Manage database operations, including backup and recovery planning, to ensure data security and integrity.

• The role involves participating in weekly corporate meetings and supporting ad-hoc tasks.

Your Skills and Experience

• Proficient in English with strong communication skills.

• Deep understanding of Vietnamese local culture and an open-minded, global-oriented perspective.

Experience:

• Experience in operating Java, Oracle DB, MS SQL, and open-source platforms (experience in entertainment-related development/operations is a plus).

• Proven experience in IT service operations as a module/part/team leader or as a project manager (PM) or project leader (PL) is highly preferred.

• Familiarity with global System Integration (SI) or System Maintenance (SM) is an advantage.

• Strong organizational management skills with the ability to foster a collaborative, respectful, and inclusive work environment, blending seamlessly with local staff to build a horizontal and considerate organizational culture.