Support Staff

**Initial and ongoing:

• To learn about the place of CI and The state51 Music Group in the music industry in general

• To learn about the CI platform, from online resources and other members of the team directly

• To learn about CI’s sister company, The state Conspiracy, and how to support its partners

• To be in constant communication with the rest of the team through chat rooms during the working day, unless time zone issues make this impossible

• To learn, understand and abide by documented communication guidelines

• To learn and understand what an MCN is and how YouTube CMS works

**Once trained:

• To support clients use of the CI platform

• To support The state51 Conspiracy’s clients, including YouTube monetisation and ecommerce customer support

• To have a clear sense of CI’s responsibilities, and the ability to communicate this clearly and politely

• To think critically about our processes and to suggest possible improvements

**Qualifications:

• BA in English language or

• BA in Japanese/Chinese/Korean language with English proficiency at IELTS 6.5 minimum

**Other requirements:

• Excellent customer service skills and confident in use of desktop operating systems

• Confident in use of online tools such as chat programs, web browser

• Approachable and helpful manner

• General attention to detail with logical, systematic thinking

• Appreciation of music and good level of numeracy