Job description
Working shifts: (choose 1 out of 2 shifts on a day)
- 2.00 PM - 11.00 PM and 7.00 AM - 4.00 PM (Vietnam time)
● Must be able to clearly communicate via email, chat and phone with end users and technicians.
● Record, maintain and update issues in the Incident Management system.
● Keep customers informed on the status of their requests.
● Resolution of level one issues - Following knowledgebase articles and procedures.
● Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
● Escalate incidents to level2/level3 support.
● Identify recurring issues.
Job requirements
You properly are a potential candidate for this position, if you have:
● Advanced English (in both spoken and written)
● Understanding of the basics of Microsoft Server OS and Linux OS.
● Network basics, such as TCP/IP, Ping, Trace Route.
● Must be customer and detail oriented.
● Be able to work in shifts
● At least one (01) year of technical support or IT desk side support.
Nice to have:
● VMware knowledge.
● Hyper-V knowledge.
● Willingness to learn new tools and technologies and take on new responsibilities as assigned
The Nakivo team in Vietnam has been changing very fast in the recent years, we have grown from a group of 6 engineers to the current team size of 80 and we are expecting to grow even more in the next following years.
We welcome and embrace people, regardless of their background, religion, nationality or gender, but focus on diversity, contribution, determination and work ethic. At Nakivo, we are trying to improve everyday, to become a competitive choice for talented people, by offering
● Flexible working hours: Office opens from 6.00 AM to 12.00 AM
● 13-month bonus & KPI bonus
● 100% salary on probationary period
● Private health care package
● Premium health care check
● Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival and Birthday
● Up to 18 annual leaves/year, 5 sick leaves and additional leaves (up to 3 days)
● Team building
● Free and unlimited snack, tea, coffee and by-choice request.
What We Can Offer
Bonus
Healthcare Plan
Paid Leave
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
16/10/2024
Experienced (non-manager)
Information Technology/Telecommunications > IT Support/Help Desk
English, Customer Support, Linux OS, Network
IT Software/SaaS
English
1
Not shown
Job Locations
16 Le Quy Don Street, Phu Nhuan District, HCM City
7th Floor, Halo Building, 16 Le Quy Don, Ward 12, Phu Nhuan District, HCMC
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