Student Support Services Assistant

Reporting to the Global Student Support Specialist, the Student Support Associate will oversee the day-to-day communications with Power Pilates current and potential students. The associate will ensure exemplary support through telephone inquiries, in-person and email correspondence.

Position Responsibilities

Manage leads and email inquiries, by answering emails in a timely manner, providing information about Power Pilates education programs, student accounts and tracking all correspondence.

Manage telephone inquiries, by answering calls and assisting current and potential students with account management, program registrations, and other general requests.

Coordinate course logistics and student apprenticeships with host location operators.

Provide technical support to registrants on the use of the Power Pilates website

Discuss benefits of program with in-person leads and clients

This list is not an exhaustive job description. It is meant to describe the essential duties and the range of responsibilities. Additional duties may be assigned as

At least two years of relevant professional experience

Undergraduate academic degree preferred

Active lifestyle with a love of fitness and wellness

Excellent interpersonal, written and verbal communication skills in Vietnamese and English (Mandarin is a plus)

Strong administrative skills and problem-solving skills

Proficiency in MS Office (Excel, Word, PowerPoint) and/or Google Workspace (Docs, Sheets, Slides, Calendar)

Ability to communicate effectively with a wide variety of students.

The willingness to work beyond traditional working hours and schedules, including some evenings and weekends.

Being well organized with the ability to juggle multiple tasks simultaneously

A positive attitude with the ability and desire to work cohesively in a team environment