Sr. AI Product Manager - Digital ID & Payments

Trusting Social is the leading Digital Identity & Payment Authentication service provider for the Banking & Financial sector in Vietnam, Indonesia, Philippines, and India, boasting over 30 existing clients, including banks, financial companies, and e-wallets. Our TrustVision solutions empower clients to onboard customers digitally anytime and anywhere, detect fraud, and enable secure transactions using advanced facial recognition and AI models.

How you will make an impact in this role

As a Senior AI Product Manager in Payment Authentication & Digital Identity Product at Trusting Social, you will have the ultimate responsibility for decision-making and prioritization to drive product strategy, roadmap, and development, addressing identity trust in the financial sector in Vietnam and other Trusting Social markets.

You will operate to deliver world-class Payment Authentication & Digital Identity solutions. You will play a key role in ideating and co-creating new features that uniquely meet the needs of Trusting Social's clients & market. You will continue not only enhancing our cutting-edge technologies to prevent the latest fraud trends (deep fake faces, face swaps, transactional frauds, etc.) while assuring the best user experience but also expanding our market-leading solutions region-wise.

If you're genuinely passionate about building world-class Payment Authentication & Digital Identity Products and never settling for second place, join us on a journey of discovery to solve problems and deliver excellence.

What you will do

- Understand market needs and customers' pain points, stay updated on market trends, create a compelling product vision, and develop a product roadmap quarterly and annually. Spearhead the success of the whole Trust Vision department’s product lines in your assigned markets.

- Obsess over customers to deliver the products they need, constantly study the products to understand every aspect and fine-tune them to meet customer needs.

- Deliver a world-class product with inputs from customer/client discovery, sales, and advisory teams.

- Conduct assessments to identify optimal product opportunities, ensuring alignment of features with the targeted market and available technology.

- Work closely with the Data Science team & Engineering team to deliver product features of the product roadmap.

- Engage with clients and users to gather constant feedback and incorporate it into the product features.

- Conceptualize, define, and guide research and product requirements to create exceptional user experiences.

- Use data to understand product and feature performance, and suggest data-driven initiatives to improve the product and user experience.

- Use data and client feedback to identify new fraud schemes. Advise clients with tailored use cases based on data and testing outcomes.

- Provide expert opinions for enhancements/improvements of the product suite provided to clients.

- Collaborate with Data Scientists and Engineers to ensure smooth and proper production implementation.

- Pitch or support sales in pitching and deployment for customers.

- Foster the professional growth of product team members by providing ongoing development opportunities and offering timely feedback to enhance their skills and expertise when needed.

Minimum

- 4+ years of experience in product management along with 8+ years of overall work experience

- Experience in SaaS/B2B product development

- Exceptional problem-solving skills under pressure (candidates who come from internal/external management consulting or similar, or candidates with Technical background - a degree in Computer Science, Engineering, or a related field - are strongly welcome. You don't need to know how to write any codes, you need to understand the product from a technical standpoint only)

- Ability to collect and analyze data from various sources, identify key insights, spot product opportunities, and inform product decisions

- Willingness to roll up your sleeves and do whatever it takes to help your team win

- Ability to maintain a keen attention to detail, multitask, and work well under pressure; zoom in and out on a problem

- Good interpersonal skills, teamwork spirit, hardworking with enthusiastic attitudes

- Strong learning capability and self-motivation to acquire new knowledge

- Extreme ownership, love the products and do whatever it takes to make the products standout

Preferred

- 10+ years of experience

- Proven track record in Product Management

- Experience with Banking & Financial B2B products, especially payment/ credit transfer solutions.

- Knowledge of AI/Machine Learning topics

- Experience in managing KYC process or fraud risk management for customer onboarding

- An MBA degree would be a plus.

Excellent candidates

- Passionate about solving complex and large-scale/world-class problems, finding joy in crafting solutions that impact millions of lives or transform the world.

- Excellent in problem-solving, solving problems in a well-structured, data-backed, and deeply analytical manner, combined with a touch of creativity.

- Strong track records of products attest to their effectiveness in creating meaningful impacts and addressing the intended challenges.

-Extreme ownership is without a doubt, working for the love of it, leading the team to help millions of lives.