Specialist - Technical Service, OEM Automotive Coatings, Coatings

OBJECTIVES OF THE POSITION

• To plan and support business development according to the agreed strategies, policies and practices; to provide inputs and participate in technical development of products and services; to support the implementation of sales strategies and policies in the assigned areas.

MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES

Technical support for business development

• Conduct project study, evaluate, test and implement developed products;

• Collect and analyze customers’ needs on product performance and technical services to verify product design suitability to application;

• Provide technical training, seminars and trouble-shooting;

• Support ASEAN technical team on product and business development.

Product application and development

• Provide technical guidance and assistance to customers on product applications to enhance pre- and post-sales services;

• Identify future customer needs to meet their satisfaction with products and services;

• Provide technical laboratory services and product training to sales, marketing personnel to enhance business opportunities via product applications, meet customer expectations and solve technical problems.

• Provide inputs and recommendations for developing / evaluating product applications, defining marketability, modifications and termination of ineffective products.

Support to define customer needs

• Share information related to customer expectations and product performance with the team members;

• Evaluate product and service marketability in terms of technical and manufacturing needs;

• Establish a communication path amongst customers’ operation personnel and internal research personnel to enhance business development.

Product launch

• Develop technical processes and procedures on introduction of products;

• Participate as part of product launching team to ensure smooth introduction of the product;

• Participate or lead plant pilot scheme to gain actual production experience of using process conditions to influence product end-use performance and share the experience with the team members;

• Support the team in organizing seminars, workshops to launch products.

R&D support

• Carry out lab testing for new / alternative raw materials to support the enhancement of product performance or cost optimization;

• Input recommendations to new product development / evaluation to achieve better product performance;

• Exchange information of R&D results among the local team members and ASEAN team.

• Degree in Chemistry or Chemical Engineering.

• At least 3-year technical experience in automotive coatings or other coating industries.

• Good knowledge in coatings’ materials and processing.

• Able to identify chances and carry out plans for product development, formula modification towards quality improvement.

• Able to adapt to different working principles of different customers.

• Able to solve technical issues in failure products or incidents efficiently.

• Good communication skills.

• Able to communicate English in both verbal and written.

• Required Competencies: Develop Self & Others, Demonstrate Customer Focus, Communicate Effectively and Collaborate for Achievement.