Software Quality Manager

Strategic Quality Leadership:

Develop and Implement Quality Strategy:

• Create a comprehensive Quality Assurance strategy that aligns with the company's objectives.

• Define quality goals and KPIs in collaboration with C-level executives.

• Establish quality standards and best practices across all development teams.

Consultation with Executive Leadership:

• Provide expert advice to the Engineering Manager and other executives on quality matters.

• Present regular reports on quality metrics, trends, and improvement plans.

Quality Process Development:

Establish Robust QA Processes:

• Design and implement QA/QC processes that integrate seamlessly with Agile methodologies.

• Develop guidelines and standards for testing procedures, documentation, and defect management.

• Continuously assess and refine QA processes to enhance efficiency and effectiveness.

Promote Quality Ownership:

• Encourage developers to take responsibility for the quality of their code and features.

• Lead initiatives to minimize the need for a separate QA/QC team by embedding quality practices within the development process.

Team Guidance and Mentorship:

Mentor Development Teams:

• Provide training and guidance on QA methodologies, tools, and best practices.

• Assist teams in developing effective test cases and executing tests.

• Promote the adoption of automation testing where appropriate.

Foster a Quality Mindset:

• Lead by example in demonstrating best practices in quality assurance.

• Cultivate an environment of continuous learning and improvement.

Quality Metrics and Reporting:

Define and Monitor Quality Metrics:

• Identify key quality indicators and establish monitoring processes.

• Analyze data to identify trends, risks, and areas for improvement.

Reporting:

• Prepare and present comprehensive quality reports to the executive team.

• Provide actionable insights to drive decision-making and strategic planning.

Collaboration with Development Teams:

Integrate QA into Development Lifecycle:

• Work closely with Scrum teams to ensure testing is integrated into each sprint.

• Participate in planning meetings to provide input on quality considerations.

• Collaborate with developers on testability and code quality.

Automation and Tools:

• Guide the selection and implementation of testing tools and automation frameworks.

• Encourage the use of automation to improve test coverage and efficiency.

Defect Management and Resolution:

Oversee Defect Lifecycle:

• Ensure timely identification, documentation, and resolution of defects.

• Collaborate with teams to prioritize and address issues based on impact.

Process Improvement:

• Analyze defect patterns to identify root causes.

• Implement corrective actions to prevent recurrence.

Compliance and Best Practices:

Stay Current with Industry Standards:

• Keep abreast of the latest QA trends, tools, and technologies.

• Ensure compliance with relevant industry standards and regulations.

Evaluate and Adopt New Technologies:

• Assess new testing tools and methodologies for potential adoption.

• Lead initiatives to incorporate best practices into the QA process.

Education:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field from a reputable university.

Experience:

• Minimum of 8 years of experience in Software Quality Assurance, with significant exposure to both manual and automated testing.

• Proven experience in building and implementing Quality Assurance processes within Agile environments.

• At least 3 years in a leadership or managerial role, mentoring and guiding technical teams.

• Experience consulting with C-level executives and presenting to senior leadership.

Technical Skills:

• Coding Proficiency:

• Strong ability to read and understand code.

• Experience with scripting languages for test automation (e.g., Python, JavaScript).

• Testing Expertise:

• Deep understanding of APIs/Web-services and experience with tools like Postman, Browser Stack, and curl.

• Proficiency with test automation frameworks (e.g., Selenium, cypress.io).

• Tools and Documentation:

• Proficient with Atlassian tools (Jira, Confluence) and mock-up tools (e.g., Figma, draw.io,..).

• Ability to write Software Requirement Documents and Functional Specifications.

• Cloud and Architecture Knowledge:

• Familiarity with AWS Cloud services and microservices architecture.

• Agile Methodologies:

• Solid understanding of Agile/Scrum practices, including TDD/BDD.

Soft Skills:

• Leadership Abilities:

• Strong leadership and team-building skills.

• Ability to inspire and motivate teams towards a common goal.

• Communication Skills:

• Excellent verbal and written communication skills.

• Ability to convey complex technical concepts to non-technical stakeholders.

• Problem-Solving and Critical Thinking:

• Strong analytical skills with a proactive approach to identifying and resolving issues.

• Organizational Skills:

• Ability to manage multiple priorities and projects in a fast-paced environment.

• Adaptability:

• Comfortable working in a dynamic startup setting with evolving priorities.

Preferred (but not required)

• Certifications:

• ISTQB Advanced Level certification or equivalent.

• Industry Experience:

• Experience in the eCommerce industry.

• DevOps Knowledge:

• Familiarity with CI/CD pipelines and DevOps practices.

• Language Proficiency:

• Fluency in English.