Software Application Analysis And Support

• Support end users that may have questions, concerns or problems with the applications

• Train users on applications, new features, and changes

• Provide assistance with quality assurance planning and testing

• Organizing, reviewing, updating or creating technical support and end user documentation

• Analyzing users requirements for validity and feasibility

• Active participation in functional and technical design improvement discussions

• Collaborate closely with other team members and departments

• Miscellaneous tasks and assignments necessary for system support and maintenance

• Bachelor Degree in Computer Science/Information Technology or related fields

• Basic knowledge & skills on IT: Software structure, data structure, technologies/ applications/ IT platforms.

• 2 or more years of experience in application Support and Testing

• Aptitude for, and interest in, attaining an extensive knowledge of applications, business processes, and end user needs

• Having knowledge on Software and Testing process (Unit test, Integration test, Functional test, System test, Acceptance test,…)

• Knowledge of insurance is a plus

• Ability to handle multiple tasks simultaneously

• Ability to work both independently and collaboratively across cross-functional teams

• Honest, careful, high attention to detail and well organized