Social Content Management (Community), SPX Express

About Marketing team:

The Branding Communication Associate take responsibility for managing, maintaining, and developing the seller community, ensuring ongoing engagement among sellers with SPX while promoting SPX's core values.

Job description:

• Administer & maintain SPX seller social fanpage & communities (FB, Tiktok) by managing the content calendar, developing content details, managing social sentiment, and create initiatives to foster an active & engaging community.

• Develop captivating and visually appealing contents (including posts, videos, graphics, etc) tailored for FB and TikTok to capture SPX core values, services & offerings that aligned with overall social content strategies & structure.

• Actively engage with online audience on SPX fanpage & communities by responding to comments & moderating discussions.

• Stay informed about industry trends, competitor activities, and emerging social media trends.

• Troubleshoot execution issues with related teams. Work closely with internal teams to align community activities with business goals and enhance seller satisfaction.

• Prepare regular reports on lead generation’s target, KPI progress and suggestions for improvement to higher management.

• Other tasks as assigned by the team lead.

• At least 2 year of work experience, preferably in Marketing or other relevant experience(s)

• Prior experience in social community management for sellers/ mass audiences (from 50K members) is a plus

• Good analytical skills and eyes for detail, assess risk and opportunity thoroughly, and understand cause & effect system

• Good communication skills, demonstrated project management skills, and a strong background in influencing multiple stakeholders

• Target-oriented mindset to drive the project performance

• Good team player, positive attitude, and eager to learn in a fast-paced industry

• Good command of English with strong stakeholder management and presentation skills