Shop Operation Team Leader

Responsibilities:

As a member of the Commercial Department and Shop Operations team, you will be responsible for effectively managing the team's operational quality through the following activities:

• Provide regular reports to management levels about the team's operational performance.

• Monitor and manage the operational quality of the Shop Operations team to ensure the company's work results.

• Develop plans and implement strategies to improve and enhance the team's work quality and productivity.

• Guide and support team members in achieving their own KPI objectives.

• Proactively resolve any issues that may affect the team's operational outcomes.

• Establish procedures and a collaborative working environment with other departments to facilitate efficient teamwork.

• Fulfill other tasks assigned by direct management.

Requirements:

• Education background requirements:

• Degree/Diploma in Marketing or partial professional marketing qualifications.

Experience/Industry requirements:

• Bachelor’s degree in Marketing or relevant field strongly preferred.

• Proactive attitude, hardworking, methodical and very structured, able to work both independently and within a team

• Excellent verbal and written communication skills – both Vietnamese and English, as well as Microsoft Office.

• Skills in listening, problem solving, conflict handling as well as analysis, planning, management of competing priorities to meet multiple deliverables and deadlines, creativity in seeking new and better solutions, and forward thinking

• Ability to learn and adapt in a fast moving environment. Familiarity with Ecommerce is a plus.

• Experience in team management with strong leadership skills driven by achieving/exceeding predetermined company targets and KPI’s.

Competency requirements:

• Analysis & Problem Solving: Identifies and analyses a range of problems by isolating key issues, evaluating relevant data and reaching logical conclusions.

• Client Centric: Building strong customer relationships and delivering customer-centric solutions.

• Communication: Communicates confidently and professionally, respecting the audience, engendering confidence and trust from external stakeholders and from individuals, teams, departments and the company.

• Accountability & Ownership: Plans and balances a range of tasks, assignments, projects and resources. Is able to cope with conflicting demands without undue disruption in order to get things done.