Senior User Communications, SPX Express

1. Communication Planning & Execution (70%)

• Prepare all necessary materials to communicate SPX’s process, polices, products & services.

• Translate the documents into user- friendly format e.g poster, banner, infographics.

• In charge to drive the holistic communication plan to ensure the synchronization of all parties (stakeholders, users), timeline and channels

• Drive the user usability, user efforts, test/survey of new features, processing to ensure the products/service adoption, policies/ processes compliance.

2. Experience Improvement (30%)

• Drive continuous improvement to improve/sustain the user experience at all communication & engagement touchpoints with SPX.

• Searching for actionable insights from online/offline channels to nurture ideas/plans that drive user satisfaction & loyalty.

• BA / BS/ Bachelor’s Degree with minimum 3 years of working experience.

• Good at content direction, critical thinking, stakeholder management, & project management.

• Good at excel, power-points, google sheet, google slides, canva….

• Customer Centricity mindset, self-starter, team-work spirit, enjoy working with people and working in a fast-paced environment is a must.

• Preferably candidates in eCommerce, Express, E-Logistics, Rider Hailing industries and in the field of customer experience, customer service, communication specialist, internal communication executive.