Senior Relationship Manager

Job Purpose

• Establish, manage, take care, maintain and develop relationships with customers in assigned portfolio in order to understand customers, identify opportunities and risks of customers and theirs value chains

• Proposing to develop solutions suitable for in charge customers, becoming a consultant, main funding arranger for customers and becoming the main transaction bank for customers and the value chain of these customers.

• Collaborate with product Divisions, RBG Division and support Divisions to realize opportunities and effectively manage risks for customers in charge and their value chains.

Key Accountabilities (1)

• Engage in relevant direct business Functions as follows:

• Building and developing customer relationships

• Implement customer understanding

• Coordinate with Economic Sector to identify and deploy customer CVP (customer value proposition)

• Develop ACP, action plan and implement customer consultation

• Effective management by customer

• Specifically, the work to be done:

• Managing, exploiting and developing relationships with customers in the assigned customer portfolio (mainly customers with diverse financial needs), ensuring to meet and exceed TOI as planned and controlled good debt quality of its entire customer portfolio

• Submit and defend credit proposal (if any) at Credit Committee for approval.

• Regularly review the existing portfolio, in order to detect early warning signals and potential risks. At the same time, coordinate with direct report person and related parties to propose plans to respond to arising/potential risks, and implement risk management plans for each customer.

• Coordinating with the focal department of the Division to serve the inspection, audit and control delegations periodically and when requirements arise.

• Give ideas and suggestions on business development, risk management and coordinate with relevant departments to implement those ideas.

• Maintaining and promoting relationships with all customers in their portfolio at leadership and management/operational levels

Key Accountabilities (2)

• Participating in the implementation of tasks and projects of the Division and of TCB as assigned by superiors

• Implement the unit's BCP according to TCB's regulations.

• Comply with the regulations, policies, procedures, instructions of TCB and the law for the officers in the unit in charge.

Key Accountabilities (3)

• People development:

• Participating in capacity development training courses; Build your own development roadmap

• Corporate culture:

• Understand and consistently apply organizational cultural values ​and behavioral standards as prescribed by the bank

• Other duties as assigned by superiors

Domain expertise:

• Have at least 12+ years of working experience in finance - banking and 10+ years at management level

• Am hiểu các quy định pháp luật về ngân hàng và doanh nghiệp, các chính sách, quy định, sản phẩm ngân hàng cho KHDN

• Có kiến thức tốt về thị trường, hoạt động kinh doanh của KHDN cũng như các ngành nghề, lĩnh vực hỗ trợ chính của Khối KHDN

• English: Fluent in TOEIC 650 or higher or equivalent.

Qualifications

• University graduate majoring in banking, finance, or in the economic sectors

Success Profile - Functional Competencies

• Account Management - Level 4

• Business Environment Analysis - Level 3

• Business Negotiation - Level 3

• Business Opportunities Development - Level 3

• Client Investment Suitability - Level 3

• Credit Assessment - Level 3

• Customer Acceptance Checking and Onboarding - Level 3

• Customer Acquisition Management - Level 3

Success Profile - Leadership Competencies

• Change and Innovation - Level 2

• Collaboration - Level 2

• Results Orientation - Level 2

• Strategic Mindset - Level 2

• Talent Development - Level 2

Success Profile - Culture Fit (Core Values)

• Self-development

• Customer Centricity

• Work Efficiency

• Innovation and Creativeness

• Collaboration For Common Objectives

Success Profile - Personal Attributes

1. Integrity, modest

2. Optimistic, Adaptable & Emotionally Controlled

3. Conscientious, Resilient, Vigorous & Achieving

4. Persuasive, Unconventional & Forward Thinking