Senior QC Engineer

ABOUT THE ROLE

Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 900% in just under 4 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.

We are seeking a Senior QC Engineer to join our Technology Innovations CoE. This role is pivotal in building a quality mindset across the organization and establishing robust quality processes. You will work under the supervision of the Engineering Manager and Tech Leaders, with guidance from our CTO. Operating within a dynamic, Agile, tech-startup environment, you'll collaborate closely with our Scrum team to ensure that quality is integrated into every stage of the software development lifecycle.

Our aim is to build a comprehensive DTC/eCommerce Platform featuring solutions for Storefront, Payment Gateway, Inventory, Catalogs, Logistics, Marketing Insights, CRM, and more:

- Develop a Storefront solution.

- Centralize payment gateways for managing transactions and post-payment processes (e.g., refunds, chargebacks, claims, inquiries).

- Integrate various third-party services to operate a complete supply-chain system, including inventory, catalogs, logistics tracking, and more.

- Convert raw data from marketing campaigns, transactions, user behavior, etc., into valuable insights for business operations.

- Plus, numerous other opportunities await your input.

As a Senior QC Engineer, you will not just be a tester but a leader who empowers the Scrum team to take ownership of product quality. You will leverage your strong hands-on experience in both manual and automated testing to help the team build effective test cases, guide and assign testing tasks, and minimize the need for a team of QC/testers by fostering a culture of quality and accountability.

WHAT YOU WILL DO

Build Quality Mindset:

- Promote a culture where quality is a shared responsibility among all team members.

- Encourage developers to take ownership of the quality of their code and features.

- Lead by example in demonstrating best practices in quality assurance.

Develop Quality Processes:

- Design and implement quality assurance processes that align with Agile methodologies.

- Establish guidelines and standards for testing procedures and documentation.

- Continuously assess and improve QA processes to enhance efficiency and effectiveness.

Hands-On Testing Expertise:

- Perform manual and automated testing of web front-end and back-end systems.

- Utilize your coding skills to develop and maintain automated test scripts.

- Ensure comprehensive test coverage throughout the development lifecycle.

Collaborate with Development Teams:

- Work closely with developers to integrate testing into the development process.

- Assist in writing testable code and advise on best practices.

- Participate in code reviews to provide quality-related feedback.

Test Case Development and Management:

- Help the team build detailed test cases and scenarios based on requirements and user stories.

- Assign testing tasks to team members and monitor progress.

- Ensure that all test cases are maintained and updated as needed.

Mentorship and Guidance:

- Provide training and mentorship to team members on quality assurance methodologies.

- Offer guidance on both manual and automated testing techniques.

- Foster an environment of continuous learning and improvement.

Defect Management and Resolution:

- Identify, document, and track software defects.

- Collaborate with developers to resolve issues promptly.

- Analyze defect patterns to identify areas for improvement.

Process Improvement:

- Proactively suggest enhancements to existing QA processes and tools.

- Stay updated on the latest industry trends and incorporate best practices.

- Evaluate new testing tools and technologies for potential adoption.

WHAT WE ARE LOOKING FOR

Education:

- Bachelor's Degree in Information Technology, Computer Science, or a related field from a reputable university.

Experience:

- Minimum of 5 years of experience as a Software Tester or QC Engineer, with significant exposure to both manual and automated testing.

- Proven experience in building and implementing Quality Assurance processes.

- Experience in a leadership or mentorship role is highly desirable.

Technical Skills:

- Proficient in coding with the ability to learn and apply automation testing tools.

- Deep understanding of APIs/Web-services and familiarity with testing tools such as Postman, BrowserStack, and curl.

- Experience with AWS Cloud services and microservices architecture.

- Knowledge of Agile/Scrum methodologies and practices like TDD/BDD.

Tools and Documentation:

- Proficient with Atlassian tools (Jira, Confluence) and mock-up tools (e.g., Figma, draw.io,..).

- Ability to write Software Development Requirement Documents and Functional Specifications.

- Experience with test automation frameworks (e.g., Selenium, cypress.io,..) is a plus.

Soft Skills:

- Strong leadership and team-building abilities.

- Excellent Problem-Solving skills and Critical Thinking.

- Outstanding Communication and Documentation skills.

- Ability to work collaboratively in a fast-paced, Agile environment.

- Proactive and self-motivated with a strong sense of ownership.

Preferred Skills (but not required):

- ISTQB certification or equivalent.

- Experience in the eCommerce industry.

- Familiarity with CI/CD pipelines.

- Proficiency in English.

We believe in providing equal opportunities to all employees. Therefore, we encourage all qualified individuals, regardless of gender, age, disability, race, ethnicity, origin, religion, or economic background, to apply. Our primary focus in hiring is to drive our company forward with talented and dedicated individuals. However, this role is specifically designed to facilitate gender equality in tech, and as such, we would encourage FEMALE candidates to apply.

WHAT YOU CAN EXPECT

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

- Competitive gross salary

- Full salary during probation

- Guaranteed 13th month salary

- Quarterly bonus & Year-end bonus as part of our profit sharing program

- 12 days work-from-home & 12 days of paid annual leave

- Extra seniority paid annual leave

- Global health insurance package for yourself and direct family members

- A Pantry & a Crossian Cafe stocked with goodies, ready to serve

- Lots of other company benefits including 5-star annual company trip, budget for frequent team building activities and other monthly / quarterly / annual company events

- General company T&D Program + dedicated T&D budget for managers

- Other benefits in accordance to Company's Policy and Vietnam Labor Laws