Senior Officer, Student Recruitment Channels

AREAS OF RESPONSIBILITIES

1. Student Recruitment

• Actively promote recruitment to pre-university English, foundation, undergraduate, post graduate and IELTS preparation programmes.

• Provide high quality and consistent performance to achieve personal and the team’s student recruitment target by getting new applicants to BUV’s available programmes for later conversion.

• Provide high conversion rate in sales process to maximise numbers of quality leads, enquiries which lead to applications and enrolments and minimise numbers of inactive (lost) leads.

• Consult and convert the inquiry into applications and carry the necessary customer care activities to support & retain the applications to convert into enrolments.

2. Account develop and management – Develop and manage current channels and networks allocated by SRC and actively develop and manage personal accounts

• To develop relationship and manage agent & recommender system.

• Explore and access new potential markets

• Develop and manage approved commission scheme for agents & recommenders.

• Organise frequent training sessions with agents, recommenders to provide updates about BUV and strengthen relationship.

• To develop own recruitment sources from personal network and channels to increase number of potential leads and enrolments.

• Establish and maintain own network of recruitment recommenders and agents from different sectors such as insurance, luxury goods, real-estate etc. with aggressive and careful manner.

• Manage all recruitment sources and channels with appropriate and effective account management methods.

3. Database management

• Liaise closely with data management staffs and internal audit to ensure the sales database is updated comprehensively, easy to approach, trackable and analysable.

• To develop and implement strategies, plans and tactics according to all personal sales database.

4. General

• To provide high quality of customer care and services to potential prospects, enquiries, BUV students as well as other internal and external stakeholders.

• To prepare and submit periodic reports requested by Line manager.

• To actively take part and take charge in the organisation’s internal and public events including sales events, Open Days, school events, workshops, consultation booths, fairs & exhibitions etc.

• To undertake any other assignments as delegated by Line manager.

REQUIREMENTS

MINIMUM ACADEMIC/PROFESSIONAL QUALIFICATION

• Vietnamese national

• Bachelor’s degree in relevant discipline & preferably in Marketing or Business Management

RELATED EXPERIENCE

• Minimum 02 years proven experience in a similar position with a background from a customer services or sales environment.

• Having relationships with local and international Agents is preferred.

• Preferably candidates having both B2B & B2C sales experience

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

• Excellent selling skills, with a strong sales aptitude, customer focus and relationship building

• Strong leadership skills

• Strong problem solving and analytical skills

• Good in planning and especially in execution

• Excellent written and verbal communication skills in both Vietnamese and English

• Computer literacy in MS office applications (Word, Excel, Power Point, Outlook)

• Ability to work under pressure, individually or in team.

COMPETENCIES (BEHAVIORAL)

• Professional

• Proactive

• Result-driven

• “can do” attitude

BENEFITS

• Highly competitive salary package (plus benefits) for Vietnamese and expatriate candidates depending on qualifications/experience;

• 13th month Tet bonus (Vietnamese candidates);

• Annual cost of living adjustment;

• Annual salary increases and bonuses based on performance;

• Recognition & awards programmes;

• 20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave;

• Healthcare plan (Private accident, medical, and dental insurance, including annual health checks);

• Education support for staff, spouse and children;

• Relocation allowance to cover visa/flights/initial days accommodation

• Support and assistance in work permit and visa application together with relocation to and settling into living and working in Vietnam;

• Transportation support;

• Business travel insurance;

• Flexible working arrangements;

• Various staff events throughout the year (outings, year-end party, sports activities and other events);

• Onsite fitness and sports centre;

• Opportunity to work within a professional and multicultural environment.