Senior Officer - Sales Support, Agricultural Solutions

OBJECTIVES OF THE POSITION

Provide sales support services internally and externally for Sales Team to achieve Business sales target as set by Regional team and country.

MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES

Sales Support Operations

- Update and distribute price list to Sales Supervisors/ Managers as well as customers.

- Generate and send quotation to customer.

- Attend to customer enquiries on product information, product application, pricing, etc.

- Act as first customer contact person to handle customer inquiries.

- Maintain price in SAP system to generate orders.

- Prepare and follow up contract liquidation with customers.

- Calculate seasonal, yearly, ad-hoc rebate scheme.

- Work with AP Supply Chain for stock allocation and tracking to meet order demand.

- Coordinate with Customer Services and Sales Team, Customers on delivery, order release, order combination.

- Handle all customer complaints and raise NCM if needed.

- Support sales events, meeting, conferences.

Customer Management

- Check customers credit status and timely update to responsible colleagues for actions.

- Work with Credit team in finalizing annual credit limit assigned to the customers.

- Submit and follow credit application for new customers and revised credit limit application when required.

- Collect data from Sales team and assist in preparing monthly reports of relevant products.

- Analyze historical seasonal sales data and recommend to LBM/Supply Chain for import and production plan.

- Track the awarded incentive of key customers (based on volume, products), recommend and coordinate to organize. incentive trip for key customers.

- Master Data management:

+ Submit relevant form or document to create new customer record in system.

+ Collect and maintain customer data, including key farmer contacts, retailers and dealers.

- Visit key customers regularly every quarter to build networking and relationship.

- University degree, Business Administration/ Finance/ Agriculture.

- Minimum three-year relevant experiences with sales support and customer services experience, able to work under pressure and multi contact.

- Knowledge on Agrochemical industry/ market/ products will be advantage.

- Good command in English is an advantage and MS. Office/ Excel is a must.

- Competencies required: Demonstrate Customer Focus, Communicate Effectively, Collaborate for Achievement.