Senior Merchant Partnership Executive

II. What you need to do

• Approach and secure new merchants to join Got It.

• Building and maintaining relationships with merchants and key personnel within.

• Conduct business reviews to ensure clients are satisfied with their sales and services.

• Communicate to merchants via newsletters and phone conversations.

• Attend meetings with clients to build relationships with existing accounts.

• Work closely with internal teams (Sales, Accounting, CS, PD team).

• Escalate and resolve areas of concern as raised by merchants and clients.

• Carrying out merchant satisfaction surveys and reviews.

• Monitoring company performance against service level agreements and flagging potential issues.

• Ensuring account managers are aware of changes within merchants.

• Passing leads to the merchant team and following up on progress.

• Liaising with internal departments to ensure merchant and client needs are fulfilled effectively.

• Provide ideas and execute the marketing campaign between Got It and the merchant.

• Conduct promotion reviews to ensure clients are satisfied with the campaigns.

• Strong interpersonal skills and an ability to build rapport with customers.

• Previous digital partnership/ merchant relationship experience/ marketing field or brand management is desired as is an organized approach to work.

• Hardworking with a strong work ethic.

• Previous experience working as a client relationship manager or a track record of managing client relationships.

• Strong written and verbal communication skills.