Senior Market Research & Insights, SPX Express

• Produce Net Promoter Score (NPS) reports for sellers and riders, including monitoring data collection, tracking performance to update weekly/ monthly trends, and identifying potential levers to improve seller/ rider/ driver satisfaction.

• Proactively conduct market scans to capture competitor activities and key updates for monthly Competitive Intelligence report

• Take responsibility for fulfilling the research requests from other teams: taking briefs, clarifying, designing proposals, managing fieldwork, and doing reports for projects (Qualitative/ Quantitative)

• Coordinate with stakeholders for research operation/ logistic arrangement (i.e. recruiting samples, scheduling interviews, etc.)

• Create methods to collect and analyze internal and external market data, and track and monitor performance to derive business insights.

• Provide strategic and clear direction to facilitate cross-functional collaboration and coordination across multiple teams (internal, external teams & partners) to ensure key objectives are aligned across the organizatio

• BA / BS/ Bachelor’s Degree

• At least 3 year of work experience in Market Research, Consulting, or Marketing field (having working experience for companies managing large Riders/ Drivers communities such as Grab/ Be/ competitors in logistics is a plus)

• Strong business acumen and data analysis skills are prerequisites.

• Excellent command of English with stakeholder management and presentation skills

• Highly meticulous and good at coordination, able to work under extreme pressure; able and willing to learn quickly.

• Willing to be hands-on with strong project management abilities

• Resilient, reliable, and more importantly, someone who enjoys working in a fast-paced environment, and open learning.