Senior Expert, Product And Solution

Job Purpose

Manage and be responsible for activities related to product/ Solution/ Journey development and management for BB through:

1. Product/ Solution/ Journey design, embedded with customer experience required

2. Product/ Solution/ Journey policy và guidelines

3. Provide training knowledge on Product/ Solution/ Journey

4. Other tasks assigned by department head/Director

Key Accountabilities (1)

1. Deploy, coordinate with stakeholders and participate in the development and administration of policies related to business customers:

• Building and managing product trees and related documents of corporate customers;

• Coordinate with stakeholders to ensure the effectiveness of risk management, excluding legal risks, operational risks, compliance risks;

• Responsible for the management, development, adjustment and standardization of regulations, guidelines, products/packages/business programs/solutions of the Corporate Banking Division in accordance with the law, Techcombank's general policies và customer's need.

2. Development of products/product packages/Business programs/solutions

• Responsible for/coordinating feasibility assessment and proposing product/solution development ideas, product/solution development planning

• Responsible for/coordinating in building/adjusting products/product packages/solutions, sales programs to meet the needs of each segment/sub-segment/region/sub-sector on the basis of CVP

3. Building operating procedures – systems and services

• Responsible for/coordinating design, construction, development, adjustment of operating processes from the perspective of product/product package/Biz program/solution, update problems (if any), propose alternatives, process improvements, modifications

• Responsible for implementing or coordinating with Internal Divisions to improve and automate operational and service processes

4. Price and fee policy:

• Responsible for/coordinating the development/adjustment and management of product/package/solution pricing models/promotions by segment/sub-segment, by regions/areas on the basis of CVPs, policies and orientations of Techcombank.

• Develop and manage pricing policy/governance framework for corporate customers

5. Monitoring/coordinating product portfolio management/product packages/solutions/promotions

• Responsible/coordinating for monitoring và managing the effectiveness of products/product packages/Biz program and proposing solutions to improve operational efficiency

6. Project:

• Participate in projects related to products/solutions for business customers

7. Training and capacity development:

• Drafting training documents for Products/Solution

• Participating in and implementing sharing / training / coaching for consulting forces on products and solutions

8. Other tasks assigned by the department head

• Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration

• Priority to have a master's degree or higher

Minimum 10 years working experience in banking/finance/credit/marketing with:

• Understanding of solutions to improve performance of BB (resource, system, operations, risk management)

• Understanding of banking activities

• Understanding of strategy, business model, CVP

• Minimum TOEIC 650 or equivalent

Success Profile - Functional Competencies

Banking regulations, TCB policies application skills - Level 3

Customer Empathy skills - Level 4

Customer insights for Corporate banking - Level 4

Design thinking - Level 4

FCR Foundation - Level 2

FCR management - Level 2

Market assessment - Level 4

Operational Risk Management - Level 3

Product management skills for Corporate banking - Level 3

Segmentation skills for Corporate banking - Level 4

Success Profile - Leadership Competencies

Strategic Mindset - Level 2

Change and Innovation - Level 2

Collaboration - Level 2

Talent Development - Level 2

Results Orientation - Level 2

Success Profile - Culture Fit (Core Values)

Customer Centricity

Innovation and Creativeness

Collaboration For Common Objectives

Self-development

Work Efficiency

Success Profile - Personal Attributes

1. Integrity, modest

2. Optimistic, Adaptable & Emotionally Controlled

3. Conscientious, Resilient, Vigorous & Achieving

4. Persuasive, Unconventional & Forward Thinking