Senior Expert, Capability Development

Job Purpose

The job holder is responsible for developing and implementing capability development activities in the Frontline through:

1. Designing and managing the construction of job profiles, training roadmaps, career paths, recruitment, appointment guidelines, and capacity assessment process

2. Developing and implementing training programs (10-20-70) for Frontline

3. Guide/design training materials, including products, programs, and campaign training materials

4. Planning and implementing capacity assessment of Frontline

5. Become a Business Coach

6. Being responsible for the construction and training plans of the adjacent team

Key Accountabilities

1. Capacity Development

- Capacity development for the Frontline

- The focal point to receive feedback and make suggestions to build, evaluate, and adjust the necessary competency framework, training roadmap for Frontline

- Develop JD, JS for Consulting and Operation force

- Coordinate with Human Resources department to monitor and evaluate actual capacity against the competency framework requirements.

- Develop and implement a roadmap to narrow capacity GAP, including the planning and training required for the position consistent with business objectives (including management positions in Business Banking Center)

- Design and implement professional training programs for the Frontline under RACI with HR

- Conduct productivity improvement programs, coaching and mentoring to enhance frontline's productivity and sales

- Set up and manage the implementation of human resource development programs such as succession planning, reserve director, trainee management...

2. Training on customer experience / Product / Solution / Customer Journey

- Develop and implement PDP Personal Development programs, synthesizing, planning training, and annual training budget for the positions of Frontline

- Develop, guide and coordinate the implementation of personnel capacity assessment for recruitment, appointment/rotation to ensure that the capacity is met according to position requirements.

- Train and coach on customer experience / Products / Solutions / The responsive customer journey to ensure that the needs of customers and business are met.

- Implement training and provide professional trainers according to RACI with LnD HR.

- Be responsible for management, training, capacity building of management staff and adjacent team building plans.

- Report periodically and/or at the request of the Head of Function on the progress of capacity development.

- Other tasks assigned by the management level.

• Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration

• Priority to have a master's degree or higher

• Minimum 12 years in the position related to financial analysis / credit / market research, marketing of finance and banking

• Prioritize work experience related to corporate customers

• Minimum TOEIC 650 or equivalent