Senior Expert, Capability Development
Mô tả công việc
Job Purpose
The job holder is repsonsible for developing and implementing capability development activities in the Frontlinethrough:
1. Designing and managing the construction of job profiles, training roadmaps, career paths, recruitment,appointment guidelines, and capacity asssestment process
2. Developing and implementing training programs (10-20-70) for Frontline
3. Guide/design training materials, including products, programs, and campaign training materials
4. Planning and implementing capacity assessment of Frontline
5. Become a Business Coach
6. Being responsible for the construction and training plans of the adjacent team
Key Accountabilities
1. Capacity Development
- Capacity development for the Frontline and Customer Relationship Management
- The focal point to receive feedback and make suggestions to build, evaluate, and adjust the necessarycompetency framework, training roadmap
- Develop JD, JS for Consulting and Operation force
- Coordinate with Human Resources department to monitor and evaluate actual capacity against thecompetency framework requirements.
- Develop and implement a roadmap to narrow capacity GAP, including the planning and training required forthe position consistent with business objectives
- Design and implement professional training programs for the Frontline and Customer RelationshipManagement under RACI with HR
- Conduct productivity improvement programs, coaching and mentoring to enhance Frontline and CustomerRelationship Management's productivity and sales
- Set up and manage the implementation of human resource development programs such as successionplanning, reserve director, trainee management...
2. Training on customer experience / Product / Solution / Customer Journey
- Develop and implement PDP Personal Development programs, synthesizing, planning training, and annualtraining budget for the positions of Frontline and Customer Relationship Management
- Develop, guide và coordinate the implementation of personnel capacity assessment for recruitment,appointment/rotation to ensure that the capacity is met according to position requirements.
- Train and coach on customer experience / Products / Solutions / The responsive customer journey to ensuresthat the needs of customers and business are met.
- Implement training and provide professional trainers according to RACI with LnD HR.
- Be responsible for management, training, capacity building of management staff and adjacent team buildingplans.
- Report periodically and/or at the request of HOD on the progress of capacity development.
- Other tasks assigned by the management level.
Yêu cầu công việc
Success Profile - Qualification and Experiences
- Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration
- Priority to have a master's degree or higher"
- Minimum 12 years in the position related to financial analysis / credit / market research, marketing of financeand banking
- Prioritize work experience related to corporate customers"
- Mimimum TOEIC 650 or equivalent
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Tỷ lệ cạnh tranh
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Tỷ lệ cạnh tranh
VietnamWorks tính toán tỷ lệ cạnh tranh của bạn dựa trên thông tin ứng tuyển của bạn và so sánh nó với các ứng viên khác cho công việc này sau khi bạn ứng tuyển.
Thông tin việc làm
30/08/2024
Nhân viên
Ngân Hàng & Dịch Vụ Tài Chính > Phân Tích & Báo Cáo Tài Chính
Banking, Financial Analysis, Credit Analysis, Credit Risk Management, market research
Ngân hàng
Tiếng Anh
12
Không hiển thị
Địa điểm làm việc
Hồ Chí Minh, Việt Nam
Head Office: 6 Quang Trung Street, Hoan Kiem District, Hanoi
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