Senior Executive, Digital Business

The position is to participate in the management of Cummins DKSH CRM Salesforce.com as well as supporting on related projects (Service/Quotation tool, etc) and support the implementation of new IT projects, promote the best practices and suggest process and functionalities enhancements to enhance Business efficiency and user adoption.

Geographic scope: Vietnam, Thailand, Myanmar

Based in Vietnam

Business Intelligence and Project support: 60%

• Supports operational excellence and integration of existing projects (CRM/Service/Marketing automation), support new project integration

• Contribute to the testing and debugging of new software or enhancements to existing software

• Assist in the enforcement of project deadlines and schedules.

• Interact sessions with business users and development team.

• Suggest new features to existing software to support Business Efficiency and Users adoption

• Support User adoption and learning by developing new training materials

• Preparation and execution of the Monthly reporting

• Build relationships with key DKSH stakeholders.

• Perform other duties as assigned.

2. Data Management and End User support: 40%

• Ensure accuracy and integrity of Salesforce.com data

• Analyze and identifies data sources, data redundancy and implement processes to remediate data issues and/or data clean-up efforts

• Analyze and resolves cross-functional data issues across Salesforce.com modules:

• Locate and define new process improvement opportunities.

• Demonstrate skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data

• Lead and perform data cleansing through periodic review.

• Manage ongoing support requests and administrative needs.

• Ensure issues are identified, tracked, reported on and resolved in a timely manner.

• Support in the user activation and deactivation process as needed

• Participates in the execution and implementation of approved data definitions, policies, standards, and process data access.

• Manage new user onboarding and training.

• Ensure good adoption rates for all countries

About Cummins DKSH: Cummins DKSH (Vietnam) LLC., a joint venture that was set up after more than 20 years of successful cooperation between Cummins and DKSH in 2009. Cummins and DKSH are taking this long-standing, fruitful business relationship to the next level. The two joint ventures provide an effective platform for Cummins to further expand into the region and provide local economies with the equipment they need to sustain their growth. Globally striving to offer top-quality products and services to their customers, Cummins has found the perfect partner in DKSH: close to 100 employees to take care of Cummins products by providing sales, marketing, project management, and after-sales services in Vietnam. The 24 hour a day, 7 days a week door-to-door after-sales services place Cummins in the perfect position to meet local customers’ requirements and service needs in various sectors including marine, manufacturing, power plants, post, telecommunications, commercial buildings and hospitals.

• 5-6 years' experience in system Salesforce.com, project management, data management environment with database management, executing data imports, running exports, merging records, and running reports.

• CRM Salesforce.com, project management experience is required.

• Proficiency with the English language.

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to learn and become proficient quickly with new tools.

• Strong analytical thinking and problem-solving skills, focus on detail.

• Proactive, committed and insure follow-up in a very timely manner

• Excellent organizational, prioritization and independent decision-making skills

• Excellent verbal and written communication skills

• Excellent independent work skill , ability to interact and communicate with all levels of management.

• Demonstrated commitment to our fundamental principles of Integrity.

• Bachelor’s degree in computer science or equivalent experience.