Senior Customer Journey Management Specialist

- Provide operation support and propose operational solutions for ongoing journeys to ensure a seamless user journeys: address user issues, and collaborate with operational stakeholders (Product; Customer, IT ...) in case of system errors.

- Participate in the development and implementation of the project

- Participate in the development of product digitization features in the customer journey

- Support to design and develop digital products & features (part of the digital journey) according to Agile methodology

- Coordinate with related departments (Products, OPS, IT) to support the development of initiatives, digitization projects, launch (go-live), monitor performance to achieve expected results

- Responsible for supporting the development of a specific implementation timeline and implementing, monitoring the implementation of digital initiatives/projects to ensure the correct implementation according to the timeline approved by the BOD

- At least 3-4 years of experience in project management/product development, especially in digital journeys/products related to retail credit card & consumer lending products

- Bachelor Degree in Business/ Banking/ Finance/ Information Technology

- Good communication and presentation skills

- Problem solving and negotiation skills