Senior BPO Vendor Management, SPX Express
Mô tả công việc
• Closely monitor daily BPO performance, take action internally & externally to achieve SLA
• Process daily/monthly booking to Vendors & resolve related BPO incidents.
• Proactively work with Vendors & internal team to resolve bottlenecks in process/operations, ensuring end-to-end BPO fulfillment & quality.
• Frequent meeting/analysis/review/build relationships with Vendors and internal stakeholders to ensure smooth business operations.
• Work with related teams to investigate/resolve issues/incidents related to BPO/staff from vendors.
• Understand business landscape, continuously benchmark with other markets/businesses who also use similar BPO supplies to ensure our strong position in the market.
• Contribute & process Vendor evaluation with internal teams.
Yêu cầu công việc
• Passionate about people & delivery operations.
• Good communication skills both verbal & written.
• Talk with numbers, facts & figures.
• Be able to work cross- function and at multi levels.
• Good at problem solving.
• Excellent team-player.
• Data & SOP driven- Good at Excel.
• Experience in vendor/3PL management is a plus.
• Can-do attitude, act like a business owner.
• Continuously driving for excellence.
• Able to work under high pressure and tight deadlines.
Các phúc lợi dành cho bạn
Thưởng
Thông tin việc làm
24/10/2024
Nhân viên
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
BPO, BPO Management, Communication Skills, Problem Solving, Vendor Management
Phần Mềm CNTT/Dịch vụ Phần mềm
Bất kỳ
4
Người Việt Nam
Địa điểm làm việc
15 Đường Lê Thánh Tôn, Bến Nghé, District 1, Ho Chi Minh City, Vietnam
Nhận diện một số hình thức lừa đảo
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