Senior Application Engineer - Metals

• Responsible for product recommendation, customized product applications, new product demonstration and troubleshooting for customers.

• Recommends solution and perform technical visits (meeting, audits, demonstrations, onsite trials, application tests & validation, field evaluation, troubleshooting, etc.) for customers with documentation.

• Reports quality issues / customers claims to relevant parts of the organization.

• Works with application equipment to provide solutions to enhance customer adhesives related processes.

• Reports technical results and contributes to customer presentations.

• Prepares and conducts internal and/or external technical trainings

• Works effectively on SBU and/or Regional specific projects. Contributes to project plans and helps the team to deliver project goals.

• Perform the laboratory work (incl. prioritization) for samples coming from customers and report technical results to customers.

• Prepares chemical reagents whenever necessary

• Quantifies, document and reports Henkel’s solution’s value to customers.

• Supports customer requirements and documentation such as TDS, MSDS, SGS testing report, RoHS warranty letter, etc

• Project management and coordination on technical aspects of product application. Is responsible to work closely with global/regional team and align on key projects and business priorities

• Responsible for directly communicating with sales, marketing, PD, Innovation, members of Application Engineering team or project team members.

• Promotes internal SBU Innovations and best learning cross accounts.

• Respects and promotes the internal Henkel SHEQ rules

• Bachelor’s Degree in Chemistry, Chemical Engineering, Material Science, or relevant Engineering/technical discipline

• At least 3 years working experience, preferably with knowledge and experience on process or products for metals cleaners and pre-treatment

• Fluent in English communication and presentation skills

• Project management skills

• Strong communication skills and interpersonal skills necessary

• Strong analytical and problem-solving skills

• Team player - Able to share knowledge, motivate and positively influence team members

• Knowledgeable in Power Point, Word, Excel, Microsoft Project, and Statistical Analysis Software is preferred