Sales Support & Analyst (Experienced)

1. Job Summary

- Responsible for maintaining timely and effective operation support to a sales team, unit, or department; but is not limited to all aspects related to regular works so that sales team have more time for field works and develop new business.

2 Key Duties & Responsibilities

- Managing the correspondence between Sales Team and their Distributors.

- Supporting the Sales Team and Distributors to link with the operation and back-office team.

- Develop tools for sales data analyst to support line manager’s final decision.

3. Key Activities/ Tasks

3.1 Supervising Operation team to ensure the whole process is handled smoothly by receiving and analysing inquiries from Sales team/ customers:

• Manage ambitious agreed target and share objectives on a monthly, quarterly, and annual basis to achieve KPI’s.

• Ensure accurate compilation and related reporting of operational and financial information about the customers.

• Double check sales orders from sales team or customer then coordinate with Sales Admin to proceed those orders.

• Proactively noticing Sales team of any potential opportunities, potential customers, any problems likely to affect customer relationship.

• Communicating with customers on Sales team’s behalf (shipment status update, dealing with claims, payment process and other related issues).

3.2 Support for Line Manager:

• Process and analyse statistical data of products to collate key themes and trends, to make full market reports.

• Provide information for forecasting activities.

• Work with Line Manager to evaluate, assess the compliance of sales activities & promotions.

3.3 Support for Sales Team in general:

• Support sales create new product code, vendor code, and customer code on system.

• Support sales to compose all documents for approval, quotation, contract.

• Support sales to generate data for sales reports.

• Support sales to calculate monthly sales incentives to all sales representatives.

• Support the others works related when sales team are on field.

• Support sales to cross check Distributors commission.

3.4 Other tasks required by direct management and sales team.

4. Scope of work & accountability

- Complete the requirements according to the job description and assigned work norms.

- Ensure there are no major incidents or errors related to Sales & Marketing activities within the company.

- Regularly take care of customers to keep a good relationship.

- Abide by the internal rules and labour regulations of the Company.

5. Working relationship

- Internal:

• Business Development Manager/ Sales Supervisor/ Senior Sales Supervisor: receive and effectively implement targets, sales plan, customer care, market research and periodically report as required.

• Nation-wide sales team: receive and implement plans and reports; coordination, support, mutual assistance at work.

• Other relevant departments (e.g: Accounting Department, Supply Chain Section…): comply with professional procedures and internal rules; coordinate to perform well the work within the professional domain.

- External:

• Distributors (current & prospect): provide on-times support.

Age/ Gender:

• Male/ Female; aged 24 and above.

Characteristics/ Qualification/ Knowledge/ Skills:

• Graduated from business college, university, or relevance.

• Working sales experience in FMCGs industry and minimum 03 years of experiences in the same position.

• Good interpersonal skills, ability to effectively manage the relationship with other teams.

• Strong collaborative skills in working with different customer styles.

• Ability to provide sophisticated reporting and interpret complex data.

• Advanced Excel skills including pivot tables, graph design and building detailed formulas.

• Advanced data analytic skills.

Competencies:

- As per company requirement:

• Effective planning and implementation skills.

• Sales skills and customer care.

• Presentation skills.

• Problem-solving skills.

• Skills of analysis, synthesis, and reporting.

Other requirements:

- Honest, good attitude, progressive spirit.

- Working independently and under pressure.

- Positive thinking, keen, creative, active and open.

- Passion, enthusiasm in the work and in the assigned plans.

- Professional, proactive and responsible working style at work.