Sales Supervisor – Giám Sát Bán Hàng (Kênh GT)

The Opportunity

Role Purpose:

• Achieve company sales targets, plans and objectives while developing a professional business relationship with each customer in a designated territory.

• Achieve desired merchandising & displays standards

• Improve DSR’s capabilities through in field training

The role is primarily responsible for but not limited to:

1. Sales volume and value

• Plan DSR targets Sales and Distribution targets

• Achieve Sales, Distribution targets as planned

2. Merchandising and displays at assigned parts of the trade

• Plan merchandising activity

• Prominent displays

• Effective usage of POSM

• Effect all merchandising activities as per promotional plan

3. Operational standards

• Manage route/journey in line with Fonterra Brands Vietnam norms.

• Minimum No of accounts per DSR

• Minimum no of accounts per day

• Minimum productivity rate

• FIFO at distributors

4. People development

• Work with DSR’s on a planned itinerary to ensure proper execution of activities and train them in selling & merchandising

• Provide necessary information to management to improve operational efficiency

• Implement Field Sales coaching to enhance DSR/NR Sales Competency to achieve their goals of Career path, Development plan.

• Use Coaching & Feedback to support DSR/NR to maximize their KPIs assignment to achieve the peak performance

5. Resolving Customer Complaints

• Quick resolution of customer complaints to enhance customer loyalty.

• Sales supervisors have a duty to address customer complaints related to product or service sales.

6. Administration and reporting

• Accurately operate DMS to ensure sales reports on the performance of various products.

• Provide daily/weekly/monthly reports as specified

• Report all competitor activities, products, new products, prices, trading terms and any competitor changes that effect the business.

• Report on suggested improvements to RSM for approval

About you

• Business Degree Graduate

• At least 2 years in the same position in FMCG companies.

• Ability to work independently and work under pressure.

• Good communication in Vietnamese

• Average oral and written communication skills in English.

• Basic English with listening, writing, communication skills

• Good computer literacy

At Fonterra, we live by values and ethics. A reputable brand with an approachable management style, we encourage work/life balance and collaborative culture.

This is an opportunity to work within a collaborative and connected culture with inspiring leaders and capable, passionate people.