Sales Manager

- Functional area

• Lead the Inside Sales team to meet or exceed sales and gross profit targets, while maintaining high service standards.

• Develop and execute strategies for pricing, forecasting, and budgeting, ensuring alignment with corporate goals.

• Oversee the management of customer information in the ERP system, including data related to Kanban logistics models and customer-specific requirements.

• Actively support B2B customer acquisition and retention, ensuring long-term partnerships and satisfaction.

• Monitor and analyze sales data and customer trends, providing insights to drive decision-making.

• Collaborate with supply chain and logistics teams to optimize service delivery and ensure timely order fulfillment.

• Ensure effective customer complaint management, addressing issues promptly and professionally.

• Promote and enforce compliance with ISO standards and internal global processes.

• Conduct and support training programs focused on negotiation, customer service, and sales strategies.

• Prepare and review sales documents, including contracts, quotations, and certificates (CO-CQ).

• Additional responsibilities as assigned by management.

- Training

• SAP

• Business ethics

• Office Software training

• Fire Practice

• First Aid Training

• ISO 9001 & EHS knowledge ISO9001

• 6S

• Safety

• SPIN

• Basic Fastener Knowledge

• Customer Service Skills

• Sales negotiation skills

• Written communication skills

• Feedback and complaints management

• Time and goal management

- KPI

• Daily Readiness

• Service Degree

• Sales Target Fulfillment

• Gross Profit Target Fulfillment

• Operating Result

• Collection Days

• Bachelor’s degree and at least 4 years of experience in C-Part supply services, logistics, or trading, preferably in a B2B environment.

• Proven expertise in pricing management, sales forecasting, budgeting, and optimizing customer operations.

• Experience in managing customer service for corporate clients, with a strong focus on relationship building and service quality improvement.

• Proficiency in data analysis and ERP/SAP systems, with the ability to translate insights into actionable strategies.

• Knowledge of Kanban logistics and its application in supply chain optimization is preferred.

• Exceptional leadership, communication, and presentation skills, with experience managing cross-functional teams.

• Self-motivated, confident, responsible, and adaptable to high-pressure situations.

• Fluent in English (oral and written), with the ability to engage effectively in an international corporate environment.

• Familiarity with global compliance standards and ISO systems (ISO9001, ISO14001, OHSAS18001).