Reservation Executive & Admin

Main Responsibilities

* Main tasks

- Handling and managing reservations process on Avana platform (including direct, OTA and agents bookings)

- Handle inquiries and obtain correct information regarding details of reservation

- Confirm and process reservation requests.

- Do the proper follow up on every request sent to clients.

- Ensure all information pertaining to reservations are properly taken and entered into the system

- Keep up to date rooms available for sale and any changes in hotel room rates

- Help maximize room sales by upselling to a higher category

- Maintain and update all room reservation transactions, room availabilities

- Handle group bookings as well as end to end reservations processes

- Check arrival list for next day arrival bookings

- Work closely with Sales and Front Desk and other departments, to ensure guest requirements are met

- Perform any other duties as assigned by managers.

- Be expert of Avana Retreat by learning about the Retreat, its operation and all departments.

- Promote and up-sales all Avana Retreat’s product to clients & regularly remind them about Avana productions

- Support Sales Team on Contracting and Admin works ie: mailing, arranging, and collecting contracts from partners; postal services and related works.

- Support Sales & Reservation team on other tasks when required (admin, back-up work, TO/TA…)

* Other tasks

- Attend weekly Team meeting

- Join inspection and business trips

- Attend training courses to improve skills as well as work performance

- Actively take part in evaluation process of the department and the Company

Job Requirements

1. Competency

- Good in English language (writing and speaking)

- Good knowledge of clients: Production spirit & requirements & clients’ expectations

- Good knowledge of Avana Retreat

- Good analytical, problem-solving skills and strong-decision making skills

- Strong communication skills (verbal and writing)

- Strong computer skills (Excel, Word, Outlook)

- Self-motivated to learn new concepts and participate in new projects

- 5 working days per week (including 1 Saturday or Sunday).

2. Education

- University: Bachelor’s or Master’s in Hotel / Tourism / Foreign languages / Management or other related majors