Quality Analyst

Introduction

Gear Inc. is seeking a QA (Quality Analyst) Specialist for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.

Responsibility

- Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;

- Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;

- Conduct reviews of individual/team capability to ensure quality performance met targets;

- Review client claims and non-compliance issues;

- Conduct data analysis to identify areas for improvement;

- Identify and implement best practice appropriate and applicable to improving overall quality;

- Develop, recommend and monitor corrective & preventive actions;

- Evaluate and audit team quality including both internal and external reports;

- Check and validate findings, implement appropriate corrective actions;

- Maintain standards and performance quality for all services provided.

Key skills and experience

- Vietnamese local; proficiency in English 4 skills (C1 CEFR level);

- Strong communication skills (verbal and written);

- Personal traits and self-management skills are required to manage unique risks and a fast-paced work environment within the Content Moderation industry;

- Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail-oriented with strong analytical skills;

- Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;

- Willing to handle multi-projects;

- Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;

- Works independently with minimal supervision;

- Assist in training as needed;

- Team player and has excellent interpersonal skills;

- Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;

- Having experience in the BPO industry (Content Moderation) is a plus.

Requirement

- No corrective actions received in the previous job;

- Proficient at detecting patterns, observing and interpreting data, integrating new information and decisions based on data-oriented.

Benefits

1. Salary and Benefits

- Attractive salary, night shift allowance and annual salary review;

- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;

- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;

- Annual health check;

- Summer vacation (Paid days off and bonus);

- Paid leave (12 days/year).

2. Working Environment

- 5 shifts per week amounting to 40 hours (Monday-Sunday), arranged by the company;

- International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;

- An open and honest culture where people are valued, treated fairly and trusted and empowered;

- Modern hardware (Laptop and other equipments provided);

- Free drinks (coffee, tea, etc.);

- Nap room for a quick rest;

- Training and career development opportunities: Continuous and professional training to fully develop your potential.

All interested candidates are welcome to apply. Please send your English resume expressing your interest to us via Vietnamworks. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.