QC Manager

Responsibilities and Duties

1. Team Management:

• Lead and manage a team of up to 30-40 mixing manual and automation quality control specialists.

• Optimize team performance throughout multiple projects at the same time with measurable strategies.

• Provide guidance, support, and mentorship to team members to enhance their skills and performance.

• Conduct regular performance evaluations and provide feedback to team members.

2. Project Quality Management:

• Develop and implement quality assurance processes and standards to ensure project quality.

• Define and monitor key quality metrics and KPIs to track project progress and identify areas for improvement.

• Define key metrics to propose and proof for client about Quality of all running projects and plan the strategies to start/alignment new projects in coordinate with multiple development team (Core/Backend/Frontend/Mobile)

• Test Plan and Test Strategy building.

• Experience in Test Performance is highly preferable.

3. Quality Reporting:

• Prepare and present regular quality reports to relevant stakeholders.

• Analyze quality data and trends to identify patterns and opportunities for improvement.

• Propose solutions and strategies to address quality issues and drive continuous improvement.

4. Team Building and Development:

• Foster a positive and collaborative team environment to enhance team spirit and morale.

• Identify training needs and opportunities for skill development within the team.

• Organize team-building activities and initiatives to strengthen team cohesion.

• Communicate effectively with stakeholders, providing updates on QA activities, risks, and product quality status.

• Participate in cross-functional meetings and initiatives to address quality-related issues and drive process improvements.

• At least 8 years of experience working background as QC.

• Have 2 experiences as a Project Manager / QC Manager or in a similar role.

• ISTQB Advanced Certificate is a plus

• Management skills with the ability to supervise and train a QC team.

• Strong knowledge of manual quality control processes.

• Strong analytical and reporting skills.

• Ability to work under pressure and resolve issues quickly.

• Familiarity with quality standards and regulations.

• Strong communication skills, ability to work in teams, and interact with other departments.

• Proactive, decisive, and able to take initiative.

• Strong organizational and time management skills.

• Have knowledge of Banking domain is Plus.