Project Coordinator (Merchandising Customer Service)

To form part of our team of experts in Ho Chi Minh city, we are looking for a highly motivated Project Coordinator to assist and provide the best support to our Account Manager in Australia.

- Position : Project Coordinator

- Level : Senior

- Division : VN Sales Support

- Working place : Unit D3-1, 3rd floor, Standard Factory D, Lot Va.04b located on Road 24 & 17, Industrial Park within Tan Thuan Export Processing Zone, Tan Thuan Dong Ward, District 7, Ho Chi Minh city

- Working time : 6:00 am – 3:00 pm, Monday – Friday

1. Role description:

This role is to provide services to Account Managers and external clients in Australia. Your key responsibility is to ensure our internal and external clients received exception level of services.

You will take ownership of your projects, and act as a specialist to your clients, an intermediary between internal and external stakeholders to provide clients with the best services.

Includes duties such as project tracking, sale support, production and administrative tasks for our merchandise requests:

- Provide day to day support to Account Manager from pre-sale, order processing to after-sale service to client.

- Manage and maintain an accurate, timely and updated WIPs, product portfolio, sale program, inventory, quote system.

- Monitor order processing after order is confirmed.

- Coordinate production plan & dispatching plan to meet client’s timeline.

- Closely collaborate with Warehouse team to process customer orders and ensure the delivery timelines are met.

- Day to day work with internal teams including Studio, IT, Ecommerce, Finance and Warehouse to meet timing plans of the order, sale program.

- Inventory management, in charge of stock movement/allocation to ensure inventory availability to fulfill client/customer orders.

- Administration of quotations for new products development to get the best price.

- Support event team to create POs for event activities, stock allocation and process sales data.

- Provide day to day support functions for assigned Team Leader/ Manager.

2. Skill and Experience:

- Fluent English and good communication is a must, you will be working directly with colleagues in Australia office daily.

- At least 3 year experience in customer service, merchandise, project coordination, or similar role

- Good at Microsoft office such as Word, Power Point, Outlook, Intermediate level Excel.

- Time management, organisational, multi-tasking skills & basic skills of office software usage.

- Have general knowledge in business administration, marketing, international trading or economics.

- Have knowledge of merchandise or working on project from start to finish; or have experience in coordinating with designers on artworks is a plus.

- Be a strong team player with a ‘can-do’ attitude.

3. What do you get?

- International working environment with young and friendly colleagues.

- Great chance to develop your skills and competences, approach new knowledge with inner training, on board training.

- Good working condition and benefits.

- Opportunity to travel to Australia for training/office visit/working at Retail events.

4. About TPF:

TPF GROUP is an international business recognized for innovation, brand management, merchandise concept development, manufacturing and technology solutions.

We comprise two individual, dynamic businesses:

• TPF Think: An Integrated Marketing Communications Agency with omnichannel expertise and capabilities.

• TPF Sports: A specialised services provider to top tier sporting clubs and organisations.

Built on a foundation of three decades of experience, TPF Group has helped some of the world’s most influential brands to achieve their marketing goals.

- Website: http://www.tpf.com.au/ and www.tpfsports.com.au