Product Specialist, VTS, Vision Care, Vietnam

Purpose of this position / Position summary

The position will work closely with Head of Sales and Marketing, Vision Care Vietnam. This position will take care for all applications and technical services as installation, troubleshooting support, training for all VTS (Vision Technology Solutions) products including vision equipments for eye exam and refraction i.e autorefractors, lensmeters, screening and reading charts,… and digital centrations i.e screening & diagnostic equipments for doing eye consulation as well as other ophthalmic devices.

Primary duties and responsibilities

Including but not limited to;

1. Support for implementing the VTS Go-to market strategy

2. VTS product management (inventory management, installation base, etc.)

3. Develop and maintain service agreements, POs, ROI calculation on VTS products

4. Develop marketing materials for VTS products

5. Develop training modules and programs for eye care practitioners on VTS

6. Assist in installation and troubleshooting support for VTS equipment.

7. Conduct demo and training sessions on VTS machines to eye care practitioners.

8. Gathering of market and competitive market intelligence

9. Develop competitive analysis for different VTS products to overcome objections / barriers.

10. Develop and conduct internal training to commercial and non-commercial staff

11. Advise customers on VTS enquiries or troubleshooting support.

12. Occasional travel to support for training and other related activities

13. Any other duties and responsibilities as assigned by the management

1. Education / Professional Certification

Minimum Diploma in Optometry / Information Technology/ Automation Engineering or Bachelor in Optometry / Information Technology / Engineering. Preferably from the medical/optical industry

2. Experience

At least 2 – 3 years of medical/optical equipment or related work experience

3. Knowledge / Skills / Other characteristics

- Good communication and interpersonal skills

- Strong problem-solving skills

- Able to tactfully handle stressful and difficult situation

- Detailed orientated and work with high level of accuracy

- Technically sound with knowledge in computer networking skills

- Knowledge of Microsoft Office applications

- Good commercial sense and business acumen

4. Working conditions & Other Attributes.

Good health, active, energetic and eager to learn new things