Product Owner - Generative AI for Enterprise Customer Operations

Trusting Social and the AGI revolution

Trusting Social and the AGI revolution Trusting Social has been the leading AI solution provider for the banking industry in Southeast Asia and India in the last 10 years.

We are now pioneering Artificial General Intelligence (AGI) solutions leveraging Generative AI (GenAI) technology to reimagine banking in the post-AGI world. We believe this will spark the next revolution in productivity and experience, like the Internet and mobile computing have done before.

We are looking for a highly motivated and experienced Product Owner - Generative AI for Enterprise Customer Operations. The successful candidate will lead the development of our flagship Generative AI products to transform the banking and finance experience of billions of customers.

Unlocking exceptional customer experience for all with Generative AI

Customer Operations in Banking has always been capacity constrained, leading to sub-optimal customer experience, delays, and low coverage.

Our virtual assistants diligently serve all customers via any channel, at any time, in a personalized and empathetic manner. We serve the largest banking & financial institutions across four global markets, and are expanding. Join us to bring customer experience to a new age.

How You Will Make An Impact In This Role

As a Product Owner in Gen AI Enterprise Customer Ops, you will have the decision-making and prioritization authority to drive a particular workstream, under the leadership of a Product Manager. You will solve impactful problems in the financial sector in Vietnam and other Trusting Social markets.

You will be at the cutting edge of technology & creating innovative, transformative solutions that make banking more accessible, affordable, and personalized for every customer. If you're genuinely passionate about building world-changing products and never settling for second place, join us on a journey of discovery to solve problems and deliver excellence.

Responsibilities

Own the roadmap for your workstream, you are responsible for the success and impact that your workstream bring to our client & the product as a whole

Discover insights, specify solutions and improvements, monitor progress for your workstream.

Work with cross-functional teams to identify and prioritize features that will add value to clients in the banking and finance sector.

Translate product requirements into detailed user stories with clear acceptance criteria for development teams.

Ensure that the product meets the highest standards of quality and performance in your workstream.

Collaborate with developers, data scientists, and engineers to ensure successful product delivery.

Monitor and analyze market trends and emerging technologies to provide insights on potential new features and enhancements.

Continuously improve the product backlog and prioritize user stories to align with company strategy.

Create and maintain product documentation to ensure effective communication with stakeholders.

Required

Ability to zoom in - analyzing a problem, pain point in depth; and zoom out - maintaining a clear picture of business impact, constraints, dependencies of all features & problems to effectively prioritize and ensure overall success.

Go to the bottom of things, problems, metrics to derive key drivers. Listen intensely and think deeply to discover disruptive insights.

Mindful of feelings, emotions, needs and wants of customers, colleagues and yourself.

Exceptional problem-solving skills: think from first principles to validate insights, ask thoughtful questions, create well considered solutions that have a clear path to delivering large value.

Good analytical and abstraction skills, with the ability to break down complex problems into smaller parts and identify key issues.

Excellent communication skills, both verbal and written, and ability to articulate complex technical concepts to both technical and non-technical stakeholders with clarity of thought.

Ability to translate business requirements into clear and concise user stories with acceptance criteria.

Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and build strong relationships with stakeholders.

Extreme ownership, ready to roll up your sleeves and do whatever it takes to realize the vision

Ability to maintain a keen attention to detail, keeping commitment with multiple objectives, and work well under pressure

Strong learning ability and self-motivation to acquire new knowledge

Preferred

Degree or strong experience in Computer Science, Engineering, Mathematics, Consulting

Experience with Banking & Financial B2B products, especially AI solutions

Knowledge of AI/Machine Learning topics