Product Operations Specialist - Agi

Trusting Social and the AGI revolution

Trusting Social has been the leading AI solution provider for the banking industry in Southeast Asia and India in the last 10 years. We are now pioneering Artificial General Intelligence (AGI) solutions leveraging Generative AI (GenAI) technology to reimagine banking in the post-AGI world.

We believe this will spark the next revolution in productivity and experience, like the Internet and mobile computing have done before.

How You Will Make An Impact In This Role

We are seeking a detail-oriented Product Operations Specialist to join our dynamic team. This role will focus on the operation of Software as a Service (SaaS) products, ensuring smooth processes from development to deployment. The ideal candidate will excel in documentation, quality assurance, and project management tools, contributing to the overall success of our product offerings.

Responsibilities

SaaS Operations Management:

- Oversee the daily operations of SaaS products, ensuring optimal performance and user satisfaction.

- Collaborate with cross-functional teams to identify and resolve operational issues promptly.

Change Request Documentation:

- Write comprehensive and clear documentation for change requests, detailing specifications, impacts, and implementation steps.

- Ensure all documentation adheres to company standards and best practices.

Project Management Tools:

- Manage tickets in Jira, Confluence, and other project management tools, tracking progress and ensuring timely resolutions.

- Facilitate communication between teams regarding project updates and outstanding issues.

Quality Assurance:

- Act as the final quality assurance point for internal testing before the production deployment of software updates.

- Develop and execute test plans, identify defects, and ensure that all issues are resolved before release.

- Collaboration and Communication:

- Work closely with product managers, developers, and stakeholders to understand product requirements and operational needs.

- Communicate effectively with team members and management regarding project status and operational challenges

Bachelor’s degree in a related field (e.g., Business, Computer Science, or Operations Management).

Proven experience in product operations or a similar role within the SaaS industry.

Strong proficiency in project management tools (e.g., Jira, Confluence).

Excellent writing skills with the ability to create clear and concise documentation.

Experience in quality assurance processes and testing methodologies.

Strong analytical and problem-solving skills.

Ability to work collaboratively in a fast-paced environment and manage multiple tasks simultaneously.