Product Manager (Expat Only) - Tourism

1. PRIMARY OBJECTIVES:

• Manage and supervise the Product Department in Vietnam to ensure the operation of the Product Department proceeds in a consistent and effective way

• Research, create and launch new products and update current products to match the Easia Travel Group standard, image and value

• Support and coordinate with other departments to encourage synergies, maintain collaboration with relevant departments in carrying out processes and find out what factors need to change in a timely manner

2. MAJOR ACCOUNTABILITY/DUTIES:

• Establish a production plan

- Develop and implement a plan to improve the existing production range in an efficient, effective manner

- Ensure that accurate product documents are in the database and distributed to the appropriate teams

• Research and develop new products in Vietnam

- Conduct a market analysis (client profile, expectations, etc) to identify gaps in the product range

- Conduct an analysis of competitors products and pricing to ensure Easia is offers the most innovative and best value products

- Create detailed inspection plan and goals

- Develop relationships with key communities, people and suppliers needed for successful production

- Conduct in-the-field research and testing

- Design detailed product notes: sales notes, quotations, operations notes

• Communicate Product updates

- Distribute effective product updates internally (sales teams, operations teams, station offices)

- Update sales offices on any new products or product changes

- Inform valued agents of product updates in a timely manner

- Ensure all information in the database and website is accurate and up-to-date

- Work closely with local suppliers to ensure they understand the value of our products and deliver them at the highest standard

- Communicate with fellow product managers to inspire creativity, reinforce Easia product goals and establish consistency across all destinations

- Regular communication with Head of Product on developments in the VN offices

• Monitor Quality of Products

- Conduct regular product evaluations (in-the-field inspections, reviewing feedback)

- Adapt successful products to various other markets

- Improve existing products that are not selling well or delivering the highest quality possible

- Remove products that show no potential and ensure that there are no negative impacts on our clients or valued local partners/communities when stopping sales on a product

• Promote new product to the markets

- Coordinate with sales teams for promote the new products to the Markets

- Coordinate with sales & Marketing to create agent-specific brochure programs, inspection trips and exclusive products

- Contribute to Easia's marketing team by designing and submitting quality pictures, factsheets and articles for newsletters

• Supervise and Support Vietnam product teams (Hanoi, Danang, Saigon)

- Conduct regular product training and operations training in each destinations

- Assist in evaluation of guides and suppliers (drivers, vehicles, restaurants and hotels) in each destination

1. Competency:

-       Fluent in English/French language

-       Strong knowledge of the tourism field, including hotel and tourism management

-       Strong leadership and management skills

-       Creative, dynamic and possesses good knowledge about products and destinations in Vietnam

-       Strong analytical, problem-solving and decision-making skills

-       Strong presentation skills

-       Strong communication skills

-       Strong planning and organisational skills to balance and prioritise work

-       Self-motivated to learn new concepts and participate in new projects

2. Education

University: Bachelor’s or Master’s in Hotel / Tourism / Foreign Languages / Economics or other related fields

3. Experiences

-       At least five years of experience in the tourism industry

-      At least two years of experience in a similar position