Policy Owner Services Officer/ Chuyên Viên Quản Lý Hợp Đồng

Key Accountabilities

• Ensure POS requests performed as guidelines,

• Fulfil all customer requests regarding on Insurance Policies (including minor, major and valuation request),

• Regularly quality check POS transactions error rate should not exceed 1.5%,

• On behalf of POS work with Project team/related departments for user requirement and UAT for system enhancement / projects related POS,

• Cooperating with other department (New Business, Claim, Underwriting, Customer Service, Premium Control, Actuary, Product Develop) to implement related processes efficiently, effectively and adapt legally & Audit point,

• Explain questions to clients/FCs accurate. Ensure process cases related decision from another department,

• Making related reports,

• Support line manager in managing team to reach KPI and customer / sales force satisfaction, training and coaching user, advice difficult cases to other users,

• Other tasks which assigned by line manager from time to time.

• At least 3 years in POS, making reports and analyze data.

• Qualification: Graduated University

• Good clerical work experience.

• Demonstrate accuracy and thoroughness. Work in an organized manner.

• Proficient in MS Office

• Ability and willingness to learn and adapt to the company working environment.

• Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented

• English: good in communicating/ reading and writing.