PLM Maintenance Senior

I. POSITION PURPOSE:

Reporting to the IT Operation Manager, the PLM maintenance senior will work closely in a team to efficiently maintain PLM system and provide level 3 support and and coordinate with suppliers in event of an incident.

Therefore, the successful candidate will require a working knowledge in IT system administration support as well as a demonstrate experience on PLM systems.

The initial focus is to ensure system uptime and to deliver excellence services to business user.

This is a highly technical hands-on position that requires the candidate to work in a team and as an individual, contributing to all aspects of system landscape to be successful in the role.

II. ORGANIZATION CHART:

- Report to: IT Operation Manager

III. RESPONSIBILITIES AREA

- System Maintenance: Monitor System Services, ensure that system errors are encounter and solve before affecting business activities

- User Support : Provide Level 3 Support for PLM

- Incident Analysis: Understand and define the Impact and Severity of the issue and determine the best course of action and appropriate incident escalation.

- Enhancements / Automation: Research and implement improvements to optimize system performance and when there are changes in processes and requirements from product development

- Deployment Tasks: Validate and deploy completed development packages from the Development team

- Training / Documentation: Perform System testing for Release Note

Create/maintain technical documentation on how to use new developments/enhancements, etc. Training will also need to be provided to PLM Operations Team

- Software upgrades/ Patching/ Security deployment: Upgrade software versions and identify requirements and dependencies for software version upgrades.

- System Implementation:Support PLM development team to roll out new PLM applications/implementations: Hardware preparation, software installation and configuration

- Data Maintenance: Work with business to analyse potential data discrepancies/migrations, and work on developing tools / features that can support the business with better data maintenance moving forward

- Project Work: Assist and coordinate various on-going projects to ensure delivery is achieved on time: Perform System configuration, support hardware installation and business education.

- Cross-Functional interactions: Work with key internal and third-party contacts in other IT focus areas to work on cross-functional projects.

1) Education/ Professional knowledge:

- Bachelor’s Degree in Information Technology field

- Bachelor’s Degree in Engineering

2) Skill, Experience:

- At least 5 years’ Experience in Information Technology

- Experience in server/application administration and support.

Prefer competency:

- Engineering software (CAD/CAE/HPC) experience is beneficial

- Ability to understand new technology.

- 2-3 years working with Java web Frameworks/Technologies

- Good in batch script/shell & Database

- Understanding network topologies

- Proficient in English, written and verbal

- Strong analytical and problem-solving skills

- Understanding of basic manufacturing processes (automotive preferred but not essential).

- Three or more years of experience in technical analysis and design

- Proven ability to coordinate cross-functional teams.

- Highly motivated, self-starter, and active learner with strong interpersonal, communication, written and oral skills.