Order Manager / Merchandiser (Backpack & Bag Industry)

1. Order Management:

• Receive and process orders from customers, ensuring complete and accurate information.

• Coordinate with production, warehouse, and shipping departments to monitor production progress and delivery.

Ensure timely delivery and meet the quality requirements of customers.

• Provide order status updates to customers and relevant departments.

2. Product Planning & Implementation:

• Collaborate with the design team to develop new product samples that meet the customer requirements.

• Ensure backpacks and bags are produced on schedule and meet quality standards.

3. Production Process Monitoring:

• Monitor and oversee the production process from order receipt to delivery, ensuring quality and timeliness.

• Ensure that materials and accessories (fabric, zippers, buckles, etc.) are supplied in full and meet the required specifications.

• Coordinate with suppliers to resolve any issues related to materials and production.

4. Customer Support & Issue Resolution:

• Communicate with customers to understand their needs and ensure satisfaction with the products.

• Resolve issues that arise during the order fulfillment process, including quality issues, delayed deliveries, or changes in requirements.

5. Analysis & Reporting:

• Monitor and analyze sales trends and product performance, proposing improvements to sales strategies and product development.

• Prepare regular reports on order status, production progress, inventory, and any issues requiring attention.

6. Manage Relationships with Clients & Partners:

• Build and maintain strong relationships with customers, partners, and suppliers.

• Negotiate contracts and ensure compliance with all terms and conditions.

• Bachelor’s degree, preferably in Business Administration, Commerce, Economics, or a related field.

• At least 2-3 years of experience as a Merchandiser or Order Manager, preferably in the backpack, bag, or fashion industry.

• Knowledge of production processes, quality control, and order management.

• Good communication and negotiation skills, ability to work under pressure.

** Benefits:

• Attractive salary and negotiable based on skills and experience.

• Full insurance benefits as required by law.

• Opportunities for career advancement and development in a dynamic work environment.

• Additional benefits (teambuilding activities, holidays, paid leave, etc.).