Operators

Role Description:

We are looking for Operators to oversee the backend systems and ensure the transaction flows smoothly. Specifically, the operation team will assist customers with issues while using the services, support them, and clarify concerns to improve customer experiences. So, the job requires a hard-working and detail-oriented person to ensure the system with on-point interpersonal skills. Last but not least, the candidates must be available for flexible shifts. If you have what it takes, check out our JD now and seize this opportunity to have a fantastic journey with EzyRemit Worldwide.

Tasks & Responsibilities:

• Provide customer service

• Professionally deals with customers' inquiries promptly

• Operate EzyRemit backend system

• Responsible for processing all transactions efficiently

• Resolve and follow up on pending transactions, escalating where needed

• Ensuring all transactions are performed following the company's Compliance Rules

• Suggest changes or improvements to increase accuracy and efficiency in the operations procedures

• Conduct department's reports

• Assist the General Manager in creating Operations documents

• Ad-hoc tasks

• At least one year of experience in Customer services

• Excellent communication skills in both English and Vietnamese

• Have attention to detail

• Strong time management skills

• Strong problem-solving skills

• Be a team player with a "can-do" attitude

• Be willing to work flexible shifts (including night shifts)

• Able to work on special events and holidays

• The ability to work collaboratively in a fast-paced environment

• The ability to work under pressure is necessary