Operations Team Leader (Noi Bai International Airport)

What you will do

• Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments.

• Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations.

• Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly.

• Manage sorting operations, including handling paperwork, sorting, ULD build-up, and processing, to ensure timely and efficient service delivery.

• Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service.

• Implement and maintain quality management practices to uphold service standards and customer satisfaction.

• Monitor and control network operations to optimize efficiency and minimize disruptions in service.

• Support the customer service and support group in resolving customer queries and enhancing client relationships.

• Manage contract sourcing and negotiations to secure reliable service providers and vendors.

• Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks.

You will be a great fit if you have:

Minimum Education: High school or equivalent

Minimum Experience: Four (4) years of relevant work experience

Knowledge, Skills and Abilities

• Leadership Skills

• Team Working Skills

• Problem Solving Skills

• Planning & Organizing Skills

• Accuracy & Attention to Detail

What you can expect

• Attractive remuneration package includes:

- Contractual Bonus

- Tuition Assistance

- Holiday Bonus

- Performance Incentive for KPI achievement.

• Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects.

• Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be.

• Health & wellness, employee assistance, and rewards and recognition programs

• Special employee discounts on shipping, travel, and more