Operations Officer, Payment Services

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Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Operations Assistant, Payment Services.

Job Purpose:

Payment Operation

· Ensure that transactions are executed in compliance with the established procedures/policy & local regulation including documents checking, payment processing on system and investigation.

· Manage daily payment requests from customer, works with teammates/other functions and customers to ensure that any payment related queries or problems are resolved promptly. Escalates process issues and non-conformance as required

Impact on the Business/Function

Is responsible for ensuring the teams deliver in line with its demand statements

Is responsible for planning and prioritization of day to day services across teams

Is responsible for supporting the implementation of change programs as directed by the Line manager, including Global Standards

Develop and implement Operating Procedures in accordance with the respective Business Services Operating Model

Leadership & Teamwork

· Provides guidance/ support to team members, manages their performance to meet expected standards and objectives.

Support LM for the coaching and development of individual team members and the overall development plans of the teams

· Contributes to the creation of a supportive work environment driven by HSBC values/code of conduct.

Operational Effectiveness & Control

Demonstrate ways to improve service quality and exceed customer’s expectations.

Contribute ideas and initiatives which lead to an enhanced relationship with the business partners and customers

Apply knowledge of relevant operational manuals (including the Ops FIM), anti-money laundering, sanctions and internal procedures/polices and regulatory requirements of the business to ensure suspicious transactions are promptly escalated and to continually evaluate the operational risks inherent in the process.

· Experience in banking is required

· Demonstrates a strong work ethic, diligence and resilience in order to achieve results

· Able to work independently under own direction and initiative in a time sensitive environment;

· Ability to prioritize and organize workload, multi-task, adapt quickly to change, and deliver under the pressure of deadlines

· Strong interpersonal & communication skills.

· Change Management/Customer Service Minded