Operations Manager/ Customer Service Manager (Korean Language)

About the job

We’re seeking an Operations Manager to join our team. This role is pivotal in planning, developing, implementing and managing the business activities of the projects, improving work efficiency and performance management, managing talent and developing talented human resources and successors meet current and future business needs.

Job Responsibilities:

• Manage the daily operations of the projects of Unit.

• Manage and maintain team performance and motivate human resources in projects.

• Collaborate with direct report and supervisors to supervise the implementation of training and quality plan, to allocate and optimize suitable resources and budget to ensure project quality and reach Clients' requirements.

• Play a leadership role in identifying business opportunities and selling our value to address client needs.

• Demonstrate high level of knowledge of the client's industry, industry trends, client's business objectives and market opportunity techniques in developing high quality opportunity plans in support of client and our growth objectives.

• Managing reports and reporting system to evaluate performance.

• Monthly & other BAU reports.

Working Time: Monday – Friday, and Saturday every 2 weeks, from 8 AM - 5 PM.

• Minimum 2 years of experience as an Operations Manager or in a similar role.

• Fluency in Korean (equivalent to TOPIK 5) is mandatory.

• Proficiency in English communication is an advantage.

• Experience in E-Commerce is preferred.

• Strong leadership skills with the ability to motivate and inspire a diverse team.

• Excellent analytical and problem-solving abilities, with a track record of driving process improvements and achieving operational efficiency.

• In-depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.

• Exceptional communication skills, both verbal and written, with the ability to interact effectively with customers, team members, and stakeholders.

• Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.

• Willingness to work a flexible schedule.