Operations Manager

Position Summary:

% Arabica is looking to hire an experienced operations Café leader that will assist with the company’s expansion plans and cafe management throughout Vietnam. The manager will help to run and oversee the day-to-day operations of Coffee shops, while coordinating, planning, and developing a new designated region. Responsibilities will include traveling to start new stores while improving existing store outlets performance and profitability using efficient and effective strategies.

Essential functions are focused on but not limited to areas of “Operations, Planning, People Management, Customer Experience. Role accountabilities may change from time to time depending on the needs and expectations of the company’s requirements which would be notified accordingly to position holders in charge.

Operations:

•Ensure that day-to-day operation of the Coffee shops and tasks delegation of both staff and customer service are delivered and strictly followed to highest standard of brand requirements and regulations.

•Ensure that suppliers, contractors deliver to stated agreements and best practices are followed

•Ensure existing store outlets have good operation protocol with staffing and inventories in achieving revenue targets.

•Ensure the new store expansions meet year and development plans.

•Act as key contact point between operations and stakeholders (both external and internal) to ensure smooth operations in new and existing zones.

Planning:

•Coordinate with existing operations team and develop new strategies and plans to achieve desired improved targets.

•Control operations budget and cost, optimize returns on assets, increase sales and improve profits.

•Understand product offerings, pricing, and scripting for all standard products across POS systems and plan for added inventories where required.

•Weekly, monthly, yearly report to Board of Directors.

People Management:

•Provide constant leadership, counsel guidance and individual coaching for store manager and employees in designated zone.

•Manage performance evaluation for employees according to companies’ evaluation schedule.

•Provide an environment of openness and trust, with constant feedback and performance coaching to make a team stronger.

•Develop building a training plan to improve barista operations team to follow all SOP’s and encourage them to upsell.

•Build, develop, inspire, and retain an efficient team for future stores.

Customer Experience

•Ensure each store has appropriate staff with high-quality of customer service mindset, while communicating promptly and effectively in English to foreign customers.

•Ensure when customers visit stores, they see that our cleaning standards are at the highest level with our store being managed very well.

•Ensure instore guest’s experience is memorable and take feedback / immediate action where and when required in the event of any mishap happening.

Qualifications and Experience:

•Three years+ of experience working with coffee brands as a store manager or similar role.

•Knowledge in other retail fields, FMCG’s, F&B chains is a plus

•Work experience as a barista is a plus

•Leadership ability

• Excellent analytical and problem-solving skills.

• Knowledge of organizational effectiveness and operations management.

• Experience budgeting and forecasting.

• Familiarity with business and financial principles.

• Familiar with POS and inventory management

• Highly organized, time management and prioritization skills; demonstrated ability to juggle multiple critical tasks and consistently deliver against deadlines.

• Ability to work independently and as part of a team.

• Ability to handle a fast-paced work environment with changing priorities and projects.

• Strong written and verbal communication skills.

• Strong customer service people skills in dealing with various personalities.

• Proficient with Microsoft Office; Excel, Word, Outlook, and PowerPoint. Education

• Bachelor’s Degree or higher; Business Management, Supply Chain, or Hospitality.

• English and Vietnamese