Operations Intern

Overview

• The Quality Team ensures the best possible experience for our customers.

• The Quality Team handles bookings after the Reservations Team has finished making reservations for all services that can be reserved at the time that the booking is confirmed.

• The Quality Team’s responsibility ends after the customer has finished the last service in the booking and responsibility is handed over to the Accounting Team.

• The Quality Trainee reports to the Quality Specialist.

Responsibilities

• Before the trip begins, the Quality Team issues the contract/document and sends it to the tour guide; they also prepare the tour profiles for the tour guides.

• Before the customer arrives, the Quality Team pre-checks services to ensure all services are reserved; the Quality Team will contact selected suppliers in the booking to re-confirm that the suppliers are expecting our customers as previously agreed with the Reservations Team.

• After the tour ends, the Quality Team collects the Invoice/receipt from the tour guide and coordinates with the Accounting Department to clear advance for guides.

• Working with the Product Team, the Quality Team handles training the tour guides on the itineraries that they will follow with our customers.

• Students who have graduated/are waiting for a degree are an advantage.

• Basic knowledge of Microsoft Excel.

• Fluency in reading, writing, and speaking English.

• Prior experience in tour operations preferred.

• Team-oriented attitude and good attention to detail.

• Able to work under pressure.

Benefit

• Internship range: VND2mil to VND4 mil (gross)

Job location

11 Tam Thuong, Hoan Kiem, Hanoi, Vietnam