Operations & Customer Service Manager-Freight Forwarding-Hanoi

As a Operations & Customer Service Manager, you are expected to have a strong background in freight forwarding and exceptional customer service skills and operational experience. This role involves managing customer relationships, ensuring the timely and efficient handling of airfreight and oceanfreight shipments from end to end, and collaborating with various departments to enhance operational effectiveness. Description As a Operations & Customer Service Manager, you will report direct to the Regional Customer Service Manager and handle these following tasks: * Oversee and mentor the customer service team, providing guidance and support to ensure high performance. * Foster a positive work environment that encourages collaboration and professional growth. * Develop and maintain strong relationships with key clients, ensuring their needs are met and expectations exceeded. * Address customer inquiries and issues promptly and effectively, ensuring high levels of satisfaction. * Collaborate with sales, and logistics teams to ensure seamless shipment processes and timely delivery of services. * Monitor shipments and coordinate with carriers to resolve any issues that may arise.Identify opportunities for process improvements and implement best practices to enhance customer service and operational efficiency. * Analyze customer feedback and performance metrics to develop strategies for service enhancement. * Provide training and ongoing support to team members on airfreight procedures, customer service excellence, and industry regulations. * Prepare regular reports on team performance, customer satisfaction, and operational metrics for senior management. * Utilize data to drive decision-making and improve service delivery. Profile * Minimum of 5 years of experience in freight forwarding, master the skills and excellent experience in freight operation. * Strong knowledge of freight regulations, tariffs, and shipping procedures. * Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members. * Proven leadership and team management experience. * Proficient in freight forwarding software (specifically Cargowise) and Microsoft Office. * Fluent in English. * Ability to thrive in a fast-paced, dynamic environment. Job Offer * Competitive salary and benefits package. * Opportunities for professional development and career advancement. * A dynamic and supportive work environment. To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Thuong Dang on .

Minimum of 5 years of experience in freight forwarding, master the skills and excellent experience in freight operation. Strong knowledge of freight regulations, tariffs, and shipping procedures. Excellent communication and interpersonal skills, with the ability to build rapport with clients and team members. Proven leadership and team management experience. Proficient in freight forwarding software (specifically Cargowise) and Microsoft Office. Fluent in English. Ability to thrive in a fast-paced, dynamic environment.