Operational Transformation Supervisor

Main Responsibility

[1] Reporting (60%)

Periodic Operational Reports

• Prepare and manage reports for all department operations, including Claims, NBU, PS, CC, and CS (KPI; Productivity; Functional index reports..)

• Reconcile data in these reports with technical and actuarial sources to ensure consistency and accuracy.

Dashboard Development and Maintenance

• Design, develop, and maintain dashboards to provide real-time insights into critical metrics.

Statistical Analysis

• Conduct advanced statistical analyses and generate comprehensive, data-driven reports.

• Develop actionable insights and recommendations based on data findings.

Ad-Hoc Reporting

• Collaborate with multiple departments to create tailored, customized ad-hoc reports.

• Maintain clear communication to capture reporting requirements and deliver accurate outputs.

[2] Project Management (40%)

• Lead project management efforts, providing support and guidance throughout all project stages, including initiation, planning, execution, and closure.

• Assist Project Owners in defining timelines, milestones, and deliverables using project management methodologies and tools.

• Manage and execute assigned projects, including post-implementation reviews to measure success.

• Prepare and present project updates, steering documents, and other necessary reporting materials.

[3] Miscellaneous Tasks

• Perform additional responsibilities as assigned by management to support departmental objectives.

• Accounting / Financial & Banking University degree; specialization in Insurance is preferred.

• At least 3 years of experience in Operational project management, and reporting field

• Good in English and Vietnamese both in speaking and writing

• Good communication, organization and planning skills

• Strong analytical and statistical skills.

• Proficiency in Excel, Access, and Power BI (advanced Power BI

skills are preferred).

• Experience in data extraction and manipulation from LAS.

• Effective time management and result-oriented

• Highly committed and self-motivated, teamworking, ability to

multitask